Amazing Staff, TERRIBLE HOUSEKEEPING!!!!
By A Yahoo! Contributor, 9/6/08
This hotel has some of the nicest people working here. Very helpful with directions and general information about the area as well as San Francisco. The breakfast was decent and the rooms were pretty spacious.
HOWEVER, this has got to be one of the dirtiest hotels my family or I have ever stayed in!!! On the surface it appears neat, but after my family's 15 day stay at this hotel our room was never cleaned only, maybe, tidied up. Our sheets were changed only one time, due to the fact that my daughter took all the sheets off in hopes that then they would understand that we wanted them changed. When we thought they weren't being changed we marked the bed and the mark remained there for days despite asking them daily to change the linens!!
The bathroom/shower floor were grimey and dirty and it was not until we had a conversation with the manager that the bathroom appeared to have been cleaned slightly.
We told management many times of our concerns about the cleanliness and they said they would tell housekeeping, but it appears that management has no control over the resolve of our issues with housekeeping because in 15 our room was NEVER properly cleaned!!!!!
In short, if you want friendliness this is the place, if you want cleanliness GO SOMEWHERE ELSE!!!!