Hotel Valencia Santana Row, San Jose

We had a wonderful time. The room was nice and clean. We did the girlfriends getaway. The staff was great. Beautiful hotel all around. The Vbar is so hip and fun. We had a room with a balcony. I shall stay here again when I'm in San Jose.

Registration counter staff was fine. However: We got in to our rooms a little before three, and there were dirty food trays outside both of our doors and up and down the hallways. When we returned at 5:00 p.m., the food tray were still there, with glasses of juice, toast and other exposed foods beginning to smell. I had to call down to request that they be picked up. Ridiculous!! There was absolutely no water pressure in the showers, no place to hang towels except below the sink, so as a result, upon shaving, inadvertantly, I had dripped water and shaving cream on several of the hand towels and wash cloths hanging on the one bar in the entire bathroom. Retiring for the night, my bed sank in the middle, and sounded as though it would collapse any minute, every time I turned over. I heard loud, creaking noises. Even though w requested non-smoking rooms, we had to air out the rooms most of the afternoon, and they still had a light odor of cigarette smoke all night long. I could go on, but in closing, whoever is marketing this hotel as a "luxury" hotel must have been staying in Budget 8s and Motel 6s! A huge waste of time AND money! I will stay at the Wyndham by the airport before I ever stay here again!! As a business owner, I will direct my customers away from the Valencia Hotel.

Great boutique hotel steps away from everything. If you ever wanted to see what it is like to live in one of those chic new urban developments with commercial retail stores (high end to boot, like Gucci and Burberry) on the ground floor and residential above, this is it. Contemporary decor with faux fur blanket, extra large fluffy towels. The exercise room was small, but fun working out five floors up, looking out of the balcony on to the crowd of shoppers below. The only bad part was the halls have a sterile, futuristic warehouse feel.

Beautiful (new) place with gorgeous ambiance, comfy beds and very clean. . however there were complaints from my 'neighbors' about noise when I was having a normal conversation with my room-mate at 8:30pm on a Saturday night. I found out other guests experienced the same type of complaints. The front desk was very snooty but I do want to point out that my bellhop was friendly. Valets were overwhelmed with cars in a small space, it made me nervous leaving my car in the middle of the street with nobody to greet me. Although upscale, I felt they had no class in the service department. Good for walking distance to all the shops and eateries. Although I live only 3 miles from Santana Row, I would not consider staying at Hotel Valencia again or recommending to my out of town visitors because of the service.

The location was perfect and the staff went out of their way to assist us with information on ski packages, tours and shopping. The service was great! The complimentary breakfast was a real treat and a money saver. We met other guests from all over the United States and enjoyed visiting with them.

I loved my room. It was simply elegant with an asian flare. I had a view of the courtyard and the waterfall. The bar was well stocked with my favorite drinks and the goodie basket was filled with all of my favorite candies. The hotel location was perfect. It was close to shops and resturants which made it very convenient for me. The hotel staff was very nice and helpful. They made my stay very pleansant. I can't wait to come back. I left this wonderful place with beautiful memories...

I was there for a week and was very impressed with the general room accomodations and the comfortable surroundings. My complaints are the fact they advertised WEB connection in your room and it was never working. Of the 7 days there, it worked about half the time and was very unpredictable. This caused many problems for me during the evening when it was needed to communicate for work purposes. Another thing that really ticked me off was the fact a co-seminar attendee I met while there got a rate that was hundreds of dollars per day less then mine, for the EXACT same room next door to me. They would not budge on the price when confronted and gave me a big dog and poney show explanation. A perfect ending and my favorite part of my stay was the last morning when I was preparing to leave. I needed to leave by 5am to get to the airport to catch my flight. After about 4 hours sleep (my fault) I get in the shower and there is NO HOT WATER!!!! I call down to the desk and they tell me it is not working and they are not sure yet what is wrong. Needless to say .... I din't need coffee that morning to wake up!! Don't judge a book by it's cover.

Perfect location for an upscale hotel. Rooms are lavishly decorated. Hotel staff pay attention to detail. Nice Spa and restaurant. As far as I am concerned this is the best venue in South Bay.

I visited there in May. When my friend payed the fee, the billing was included some drink and long distance phone call, which he did not use. In my case, I checked the billing for my credit card, it is written for extra stay fee, but I did not use. I do not want to stay there anymore. It is good except billing.

styled like a new york boutique hotel, in the middle of santana row in san jose.