Arrived at the resort Aug 31, 2012 for the holiday weekend 3 night stay. In addition to reserving the 'Outlet' cabin weeks in advance, we also reserved the owners pontoon (the reason we decided to go with this place). I was told when on the phone making reservations with owner Marsha, that I could not put a deposit on the pontoon as that had to be cash (hmmm, wonder if the IRS knows about that).
We arrived early Friday evening and checked in. We told him at that point we wanted to pay the cash for the pontoon rental. He told us to come back and pay in the morning (assuming because the bar was packed and he was new he did not want to deal with it) and assured us there would be no problem with it disappearing. We purchased ice and went on our way to our cabin.
The next morning we went back up to the bar to pay for the pontoon. The manager came over, looked confused and said the people picked it up already. I explained I reserved it with my room and she said their was nothing she could do and was very rude. We had family arriving in 2 hours to go out on the lake with us and NO pontoon!!! She left a voice mail on both the owners cell phones and shoved a brochure for a local boat rental place in our face.
We did not hear back from the manager or owners during our entire stay. No, sorry, enjoy your stay, is there something we can do.
On another note, the room had spider webs in all of the door frames, along the bottoms of the walls, even had a spider hanging out in the bathrroom in the web.
I have never left a bad review on line before, but this just couldn't be ignored. We felt like we were "promised" the owners pontoon just to fill a cabin (there were many empty). They didn't care at all once the credit card cleared.
The CUSTOMER SERVICE at this place is horrible and we would NEVER return or recommend!!!
The vaccum is as useful as throwing sand into the corners of the room;no or little updates to the most deluxe lodge they rent; fridge leaked consistantly and appliances were old and work as such.
Cottage may need cleaning when you arrive; kitchen utensils are not fit for human use; We bought coffee cups/ utensils/ lightbulbs to aide the stay
A bartender gave us the keys on arrival with no welcome information and we had trouble contacting the resort to pay our bill.
Good location but horrible managed property. Do not get the shrip or pan fish to eay without a tetnus shot.
They do not provide towels or soaps. They have old outdated appliances in their cabins. You pay an arm and a leg, you'd expect at least SOMETHING nice. They charge you over $1500 for 1 week and all you get is a roof over your head. We had a problem with a gas line and had to be moved from one cabin to another. The managment was not very responsive to our needs. GO ANYWHERE ELSE BUT HERE!!!!!
It's northern woods placement makes for a nice peaceful resting place. The view of the lake is exceptional. Its close to everything that you need and the staff is always friendly. I've gone to Eagle River for the past 18 years and out of those years I've stayed at Pitliks the last 7. It's your home away from home.
Amenities: modern and clean cottages. Television. Hot Water. Microwave Oven. Private bathroom. Fan. Non Smoking Rooms. DVD/VCR. comfortable beds. Coffee
Maker. Refrigerator. Kitchen/Kitchenette. Hotel Details: complementary kayaks. Smoke Alarm in Rooms. canoes. and much more. Parking (Free). paddle boats. ...
Tired? Stressed out from work? Need something fun for the family to do together? Then come to the Edgewater Inn
& Cottages, in Eagle River, WI for some relaxation and adventure which makes a perfect vacation. The Edgewater Inn ...