Typical Mom&Pop. Rude, No service.
Do NOT stay here. I reserved a room 1/18/12 for Jan 26th-29th. I called back 1/23/12 to tell Linda I may need to cancel due to wife's grandfather's illness. He then dies, I call back later that day on the 23rd to tell her. She tells me to get a death certificate and she'll discuss the circumstances with her husband about a refund. I then call back tuesday twice as she him-hawes around. We take grandpa to West Virginia for burial. Drive down the 26th bury him the 27th. I take pictures of myself next to the casket & headstone. I then email AND fax death certificate and pictures, call her to request the credit and she gives me the "I'm really busy, I fell and hurt my hip, need to go to the Doctor" put-off, "call back another time". A couple days later I finally get ahold of her and she wants to give a 5month "store credit". I told her my credit card company already said they'd rule in my favor, but she still wouldn't give a refund on a room I cancelled 4 days prior and truth be known she probably rented it out anyway because in her words the TUT fest turnout was great. I know businesses in MI are hurting, but, why does greed have to get in the way of compassion and common courtesy? I hated to miss the fest to drive 7 hours to bury my mother-in-law's father, trust me, but to get dinged for $257 rubs salt in the wound. Last year we took our chances and found a room, I guess it's that way from now on with these mom & pops. I warned of bad Karma, slip/fall may have happened for a reason. I feel sorry for such people, but, I WON'T STAY THERE AGAIN!!! It's bad when you can trust the corporate hotels to treat you more fairly than the mom & pop's who can't sell their motel because their business is declining because of the poor, burnt-out job they're doing...