Saco River Motor Lodge, Conway

We came to Saco River Motor Lodge for a girls weekend. Me, my mother, grandmother and sister-in-laws. As I was getting married the next weekend we wanted a relaxing weekend shopping and sitting by the pool. The website stated come relax by the pool. Newsflash, the pool hasn't been up and running in 5 years as we were told on our arrival. When I spoke to the gentleman on the phone making our reservation, nothing was said to me about this. Other Factors were that our room was not handicapped accessible, big problem since my 76 year old handicapped gram was with us. No indication that the room was not accessible. Picture us trying to help her up stairs so steep that she was scared to death. We went upstairs to our room and there was a big window with no glass in it (and it was raining) and the outlets had no outlet covers. big violation!! When I went back down to complain all I was told was how sick her husband had been in the last five years. And that they had taken the pool off the website. It has been 3 weeks since our stay and the website still states come relax by our pool. This is called false advertising and should be corrected. Our nice relaxing weekend turned out to be very stressful and We would NOT recommend anyone to stay in this hotel. I will say that when we came back from shopping they had put a big pink styrofoam piece in the window, very attractive! Sincerely, Julie O'Neil