I wanted to find the main "Budget Inn" website to leave feedback for the chain. I had the most wonderful experience here that I have had in a long time. I came on a college weekend and hotels were overcharging people and treating me very unfairly just because they can. My husband who I just married in February and haven't seen since came home for a short leave and this was the only hotel in the entire Cortland area who treated me with any respect. They were a hotel who respected what our servicemen go through everyday to help this country and gave me a wonderfully clean and beautiful room for the night and treated me like a queen! It was the nicest room I have been in in a long time and the customer service was supburb. A lot of these hotels around these day's don't offer any sort rewards for our soldiers and this hotel went out of it's way to make sure my new husband and I were comfortable and happy with our stay. I HIGHLY recommend this hotel.
Just like the name implies, this is a budget motel. Most of the rooms are about half the price of the well know name brand motels in the area. My room was clean, althought not remodeled in many years. There was a color TV, hot and cold running water, a room heater and a telephone. There was free coffee, doughnuts and cereal in the morning. Overall, I was satisfied with my stay, and will go there again.
We got ther late and were tire. The room was cheap so I did not expect much. We had a 1 year old and he was acting up so we were happy to get a room as tired from driving back from Canada. In the AM we found our bathroom covered in mold, broken bathroom door, heater full of rust. The place was not fit for humans I turned them into the board of health and they thanked me as they said the place is well known for problems.....so why not just shut it down.
We got to the hotel at about 11 pm. My sister had paid for the room for our Christmas visit... two nights. Their ad in the telephone book says "Satisfaction Guaranteed, New Rooms." I didn't have high expectations and I wasn't disappointed. The layout of the room left a bit to be desired. As someone had mentioned before, the doors were a little tricky to get into for the first time. One door is the outer entrance to two rooms. I might add that the entry way wasn't lit very well inside the first door. The door itself was an issue. From the outside, it looked like a standard keyed knob with a deadbolt. The deadbolt was basically a dummy lock. The knob won't turn without the key, and heaven knows if pushing the button on the inside of the knob does anything. There was no chain or other type of lock that allows you to open the door part way.
The layout of the room was odd. The one side of the bed was perhaps a foot away from the front wall. That in and of itself wasn't too big a deal, but invonvenient for two people. The floor was also uneven and the one time in the night I got up to use the bathroom, I nearly stumbled right into it.
The window treatments were bad as well. Towards the back of the building, the one drape was tacked up to the space around the window. The front window had a length of fabric folded in half then hung over a curtain rod like you would hang a towel on a clothesline. The cracks of visible light coming in around the air conditioner didn't help things any either (keep in mind this is in December).
When we left, we got to the office and there was a sign that said they'd be there at 9 am. It was 9:30 when we were trying to leave. Granted, it was Christmas day, but at a hotel/motel, the owners need to understand that there are times when you need to work on holidays. I would expect someone to be available at the desk 24/7.
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