I still don't know how they justify the SPA in their name. It was a typical motel: small, drive up and park in front of your room, bed, bathroom, tv. Our first day we noticed that the old, antiquated air conditioner blew hot air when you adjusted the dial to A/C. When you moved the dial to HEAT it also blew HOT AIR. So your choices were hot air, hot air, hotter air, or fan. We told the office staff (who we later found out were the owners) and they came to "fix it".
Apparently "fix it" at this motel means to give you an old oscillating fan with a hole in the front (perfect to slice off little fingers) and tell you to open the window. Oh, you mean the window that all of the people staying at the RV park right behind our room walk by every 10 seconds? Awesome. And completely safe. And not at all loud when the fireworks start at 10:30 pm.
They still had not fixed the issue by the next EVENING and lamely offered $20 as compensation because "that is how much it would cost to go into Pocatello to get a new unit." First of all, not my problem. Second of all, why didn't you do that YESTERDAY or at least earlier that Saturday night?
And then they tell us that the people before us never complained about the air conditioning. Nobody else ever mentioned that it was broken--that ancient, noisy, multiple-decades-old cooling unit. Also that "a million people had called" that weekend willing to take any room from them. But they are so upstanding that they let us stay. And they know that we could email 1000 people and tell them to never come to this motel, so they want to make it right. Which all felt like an amped-up, fists-ready, we've-been-talking-and-don't-want-to-give-an-inch argument starter.
This is my first negative review of any place. So, for YOUR SAKE, don't patronize this motel the next time you go to Idaho. I'm so beyond disappointed. It would not have taken much for them to have made this a positive experience, instead it was a horrible experience.
Let me say that the housekeeping ladies were incredibly nice and accommodating. But, the owners take their patrons for granted and make you feel that you are a dime a dozen; they could kick you out for asking for an extra bar of soap, because "millions" of people are on the phone ready to take your place.
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