Due to TAD requirements, the Chalet is REQUIRED for military personnel... If you are PCS, or lucky enough to recieve a non-avail, TAKE IT. This is my 3rd stay and each time, a different room for an extensive period of time.
1. The room is $86+tax. I am required to stay here but could save the government $12 daily by staying at the NAVY LODGE (far superior in every way). On this trip, I have been here for 3 weeks with 6 weeks remaining... do the math.
2. NO kitchen available in the rooms. a tiny microwave which overheats (has an overtemp/shutoff switch) after approx. 8 min. A place to cook foor is available behind the lobby but has "hot plates" and a mini george foreman grill left over from former guests. There are tiny pots/pans available (left over from former guests) to use to make an egg or grilled cheese but do not attempt to prepare a real meal... The room fridge is adequate for a weeks worth of food/beverages.
3. ***The internet... or lack thereof. Each room is equipted with Ethernet cable connected to the internet. You will NOT be able to SKYPE, use NETFLIX or Youtube to stream video without slowdown/forced failure. It is often down due to multiple reasons and there seems to be NO sense of urgency to ensure it is repaired. The hotel quotes, "It is a contractor, not us". I have stayed in MULTIPLE hotels and when the internet is down, it is typically fixed within hours. The inernet interuption has occured 3 times during the past few weeks. The last one lasted 3 days...
NO WIFI in any room!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
4. Parking is atrocious. Almost the entire parking lot in front of the hotel is reserved for VIPs (7 spaces), 3 O-6 spaces, 3 O-5 spaces. The O-5/O-6's go unused daily. If you get the bottom of the hill to park, you are lucky. If not, take a flight of stairs to the top where parking is so narrow, that guests often double park just so they can get out the next day. This however, leaves NO room for the rest of the guests who are forced to park illeagally, or park even further away (not in the hotel parking area). Given that it is NOT the hotels fault, it is just geographically constrained.
5. The staff seems to be concerned with your issues/problems with the hotel but often sites "What can I do about it... I don't own the place... It's not my fault... Sorry, I can't help you ". I firmly believe that this is due to the GUARNTEED contract with the Navy that we are REQUIRED to stay here while TAD. They get $86 per person per night NO MATTER WHAT so WHO CARES?!?!?! I don't believe it to be the staff's fault, it is most likely the corporate owners fault.
6. There are NO ammenities here (unless you consider the 3 computers downstairs an ammenity). All ammenities are courtesy of the US Navy Base i.e. pool, gym, sauna, commissary/NEX. (although this place was designed not to have them anyway)
7. FREE SELF LAUNDRY downstairs!!!
8. The shining star is that the rooms recieve an excellent cleaning daily and the maid service goes out of their way to suite your needs.
Overall, I am disappointed with the hotel (not the staff) since the majority of guests stay over a few weeks (some over 6 months). I firmly believe that there should be a kitchen where guests can cook, WIFI available in all rooms, and high speed internet (not the basic connectivity currently). Deeply in need of a technology rennovation!!!!!!!!!!!!!!!!!!!
Checkin was fast and proficient, room was clean, daily housekeeping was friendly. Overall everything was excellent. Great price for value. Walked to work, got dinner delivered to my room and had my uniform drycleaned same day, service. Will be back.
I don't know what you all are talking about. I stayed at this hotel for the commissioning of the USS MISSOURI and it was great. Friendly service, clean room. The television and internet worked fine. Great stay
we recently came back from our stay @GROTON CHALET. It is renovated very nicely and all the rooms have frig., micro, coffeepot and flat screen tv. there are 3computers avail for guest use and a laundry room. I was pleasantly surprised... esp. after reading those other neg. reviews.
I also used the gym and library, exch. and commissary. All an easy walk and very nice.
There has been no TV in any rooms for the past 5 days already. There are three computers in the lobby that are supposed to have internet access (which do not right now). Apparently this is due to a steam pipe rupture which was announced by writing handmade signs all over the hotel. The front desk staff is not nice. The manager of the hotel (retired navy) does not run it like a business at all and hardly cares about customer satisfaction due to having guaranteed occupancy. You can stay at the CBQ or Navy Lodge or Best Western which all provide MUCH better services (kitchen, pool, hottub - for the Best Western, unsure about the CBQ..but believe they have kitchen an the rate is much much cheaper). The only good thing is that it is on base, but I would rather stay in my car. Terrible hotel.
Unbelievable how much they charge for these rooms. Nice lobby, but I don't want to stay in the lobby, I want to stay in my room! The rooms are small, the beds are cheap, there are infrared sensors on the light switches that never stay on while you're trying to shave, the channel guide on the TV is incorrect so you don't know what you're watching, It would be nice if they could put DVD players in the room so us geo- batchelors who don't have anything to do while we're here could find a little entertainment. There is a mini fridge, the thermostats work well, and it is in a nice location. If I were to stay at a similar hotel out in town, I would expect to pay $40-$45 a night instead of the $90 a night they charge for one person.
The Susse Chalet remains an overpriced monopolistic anachronism. It is essentially a budget motel with small rooms, no frills and rudimentary service that charges the same price as significantly better hotels out in town. About the only decent service is free washers and dryers (some of which actually worked) in the basement. Unfortunately, service members on orders are forced to stay at the hotel which obligates the government to continue paying the cost (actually the government pays the equivalent of 75% occupancy whether that many people are staying there or not).
The base does all it can to force people to stay in this over-priced landmark. There are ample rooms available in the CBQ, but because they spent a fortune to build this landmark, they force people to stay here for $89 a night, when better facilities sit empty right behind it for $29 per night.
The lobby is nice, but the rooms are equal to most budget motels. It is SURROUNDED BY POISON IVY among all the weeds and trash that flourish in all directions, uncleaned and uncleared by the base. They must have spent their budget building this place because nothing else seems to be getting cared for here.
The desk personel overcharged us, made up a service charge story that was denied by the crew the next day, and we received a credit back.
The only thing good about the site is that it is on base. However, the Combined Quarters directly behind it is much better and not so hard to reach driving or walking up these steep hills. They are making the customers pay for the mistake of building this on a base that was due to close, and certainly will soon anyway.
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