Inn at East Wind, Riverhead

Went in for a facial and massage - first, we agree to do an oxygen facial - I have to literally sign something while I am lying in a chair trying to relax and then she says "I have to call in the price difference - be right back" - 10 minutes later she returns and performs a crappy 150 facial - then I am returned to the 'spa room' which is suppose to be a peaceful waiting area - and the whole place is filthy filled with ads and promotion for the spa - waiting for a noon spa - so this lady keeps coming in saying "tina" "tina" but my name is not tina - meanwhile my massage was at noon and it is now 12:20 - I look for someone in the waiting area but no one is around - the lady calling tina comes back again looking for tina - I say my name is xx - not Tina - and I was suppose to have a massage almost 30 minutes ago - she looks at a piece of paper and says oh you are my tina - oops - I had the wrong name and then has the nerve to say well I guess we have to hurry now......and whisks me away. She then proceeded to start what is truly the worst massage I have ever had - so i just stopped her mid stream and paid for 25 minutes and called it a day .........when paying their was no apology, no remorse - they charged me for the full hour massage - I simply said no I had the 25 minute massage and she said oh right you changed it - I said no you blew it - and she said nothing, not I am sorry, so for the first time in my life I left without giving a tip - the place is classless and a joke - the bathrobes are gross - the belts don't even match the bathrobes - nothing redeeming about this place and to be honest, the people are not even trained properly. To bad for them - I am local and spend a good 300 to 400 a month on treatments - not to mention people who come to visit me - if this place was free I would not go - came home and showered for 15 minutes to get the filth off of me - how sad after spending 200 bucks.

Went in so rude expensive dont bother the women karen is a terrible manager so money oriented didnt care about making people happy!

I had gone here a year ago and had a nice experience so i brought a friend. Staff very unfriendly Prices expensive so we did the 90 min pumpkin mani and pedi the girls doing it very immature chatting the whole time about halloween and there unhappy marriages nails did not turn out well it was ok not worth the 50 dollars spa at st tropex in port jefferson is much better

i stayed here for a weekend very pricey the pool and workout room are a joke!!! I went for an expensive spa treatment and the staff was very rude not pleasant too deal with the manicurist did not do a good job very bubbly nails and toes spoke to them they did not have time to change it

I went to the spa with my mother in law the women killed me, most painful maicure i ever had! then she put an orange polish on for halloween i went home 3 hrs later and it all peeled on my left hand . The manager karen and linda called me very rude told me i should have known better then to take a hot shower the same day of the manicure!!!

I had a foil and hair cut recently at the spa. The hair cut was a couple of snips here and there. I didn't get what I asked for and when I got home had to ask my husband to trim off about an inch to make it even and give it a fresh cut look. The foil now gave me three different colors. I have a brassy streak on the left front of my bangs while the right side is too dark. There is a large brassy streak on the left side of my head while the rest of that side is darker. It looks terrible! Even people I work with have made comments which makes me feel even worse! The spa room may offer better service. My niece is going there for a 16th birthday getaway with her friends in a couple of weeks. I hope they aren't disappointed. Hopefully, it will be a fun experience. I plan to follow up with her to see how she liked it. But, I would not recommend the spa for any hair services. Too bad because it's only 4 miles from my home.

In the interest of full disclosure, it should be known that I have not yet visited Eastwind. I am a member of the wedding party for a wedding taking place at Eastwind next month. I called to reserve a room for the night, and the rep said it would be $199. She then corrected herself and said it would be $299, because it was Columbus Day. I said OK just because I wanted to be able to stay the night and have fun with a dear old friend who was getting married, and sometimes you don't think about costs when you have the chance to have that type of night. I went to their online reservation site, and saw that they had a rate of $199, so I called back to get my reservation modified to the rate they were offering online. I was told that it was a mistake on the website, and they would not honor the lower rate. I was stunned. For $100 less, they threw away the chance that my wife and I would spend hundreds more on spa treatments, drinks after the afternoon wedding, dinner and wine later that night, and breakfast the next morning. Talk about odd. I spoke to their reservations supervisor Jacob, who obviously isn't a very smart businessman. He should have just admitted his online reservations partner had an error on their rates, but he would honor the rate in this case and get it corrected online. Instead, he decided to hold firm on $299.. though he did agree to waive the $25 cancellation fee (odd that they'd even charge $25 to make a reservation and cancel it the next day - 6 weeks before the planned stay). He also completely angered a very big customer in the bride and groom, who are spending tens of thousands of dollars on the wedding, rehearsal dinner, and a block of rooms. Most married couples will return to a place like Eastwind on their anniversary for spa treatments, dinner, and overnight stays to commemorate the big day year after year. I don't want to speak for my friend, but I bet he won't set foot in Eastwind ever again after the wedding is over. If not for lost money on deposits and the like, I'm pretty sure he would've canceled and re-booked elsewhere. Shame on you Eastwind. I'm actually not even mad about it. I just think they're foolish. There are 150 or so guests - all potential repeat customers. And all of them will be warned about ever staying at Eastwind, or visiting the spa.

My girlfriends & I were at the spa this past week and can't wait to go back. Our husbands bought us gift certificates to the spa last Christmas & we finally had the opportunity to enjoy them. I had an 80 minute Vinotherapy Massage and a Botinol Facial!!! What an amazing experience...and take it from a product junkie, they have the best skin care lines. Bye bye Bliss hello Eastwind. You just got yourself a new customer!!

I lived in Wading River and cannot rave enough about the spa. The staff is so nice and they encourage you to use all the bonuses (steam room, shower)! Not over the top pricing, definatly worth it!

My friend and I stayed at the Inn at East Wind for a "girls weekend getaway." We loved it! The spa was incredible, the restaurant was delicious and the room was huge! I'm from Long Island and would pay to stay right down the road, it was that great.