My husband and I love eating at Monroe! It's a great place to bring our kids to eat also- very nice family atmosphere. The food is stellar, everyone has been polite and we've never had a long wait for our food (Even when the place is packed). The servings are huge- we always get to take some home. The prices are awesome. Very, very affordable. Monroe has always been our first choice when we dine out.
I have dined at the Monroe several times over the years, and has often held host to family birthday dinners and a few graduation dinners. My favorite dish was the French Club Sandwich. It is a ham and turkey with cheese sandwich on a skewer and comes with either fries or homemade chips.
After a recent incident, I will not be back again. I called and placed the order for takeout. When I got it home, I found several pieces of hairs of "questionable" origin.
I called the Monroe Hotel and talked to a female that seemed too busy to be concerned and told me I could get another one for free. (Yeah, that's what I want...) I called back the next day and talked to another female. I told her what had happened and she said "Oh that's repulsive!" and she handed the phone to the owner.
So the owner was contacted, and I hope that some sort of action was taken and quality control is in place. I hope that this is an isolated incident.
Therefore I say, prior to this incident, I have always had a nice dinner and service, but I will not be giving them my business any longer and have suggested this to my family and friends.
Diners beware, and good luck.
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