The hotel front desk is only open from 6:30 am until 10:00 pm. No service of any kind is available after hours including incoming phone calls. Breakfast is strictly continental - cereals and breads. The microwave in my room did not work so my planned restaurant leftovers for dinner was a failure. No in-room coffee maker makes for a very difficult early morning start. This is an OK place if you need a quick night stop or don't care about amenities. The rate was reasonable. The on site restaurant was very good. My next trip to this area I will stay in Ephraim.
We had no idea what to expect as we were desperate for any reservation we could find in the area and just took it sight unseen. We were so pleasantly surprised. The service was excellent, the room was among the cleanest I've come across when on the road. Horseshoe Mountain Lodge is an excellent value in an interesting and quaint little town.
Compared to everything else in the area, it was heaven. We have stayed many other places in the area, but this is the best in terms of value, assistance, and cleanliness. Very nice people.