Matterhorn Mountain Motel, Lake City

Manager extremely, extremely rude and unaccommodating. I drove my quiet street legal ATV up to my room at 9am for two minutes to load a cooler that was too heavy to lug the full block where I had parked it overnight. The manager came out screaming and yelling like a deranged fishwife that I had broken the rules and she was calling the police. She didn’t seem to mind the loud Harley’s that started up at 6am and could be heard for three blocks. Our room was not cleaned or made up after the first night. The tiny bathroom had no counter space and the tv was small and old. The date on the coffee was one year old. No restaurant within walking distance. There are several nicer, more friendly places to stay in Lake City for less money.

i cancelled a reservation with a 35 day notice and they still are charging me a cancellation fee. they said they charge a cancellation fee regardless of length of time before arrival date. i was not told this during booking but apparently it was in their email confirmation. i feel this to be totally uncustomary in the business. it is unjustified and unfriendly.