Owner response
By A Yahoo! Contributor, 11/24/11
“Another of my guest recently directed me to this page, and if I may, I would like to address your post. I truly am sorry that you felt unsatisfied with your experience. A wing of the motel was closed earlier this year due to boiler repairs. Although all guest who were lodged in the effected rooms were offered a free upgrade, it is true that a few refused and insisted on keeping their rooms. The comfort of my guests is very important to me and I always do my best to resolve issues bearing in mind their personal wishes and preferences. Should you ever again feel dissatisfied with the way in which a situation is handled, or feel that your staff is not being forthcoming with me, please do not hesitate to call me directly and share any suggestions you might have on how to better resolve it. I would love to post the number here but i believe it is against yahoo's policy. Simply call the hotel, and ask for Myro. If I'm not available right at that moment, leave your name and number with one of the other ladies in the office and I will get back to you the moment the opportunity presents itself.
Viviana, Keith, and Jerry, I remember you all well and Pat, I may have an idea who you are too. In fact it may have been me and Paloma that lent you the blue radio :) I am happy you have all enjoyed your stays and I hope to see you again should your travels ever bring you back to Eagle Pass. Thank you for being my guests.
- Myro Hartman