Almost made a big mistake!
By A Yahoo! Contributor, 8/1/09
So I called and booked a room but decided not to make the trip in the end. I called Ed to cancel, he said they dont do cancellations as it was past the period they allow refunds (even though I had also booked within this period a few hours ago), i thought this reasonable from his perspective but wanted to pursue my position seeing as i only booked a few hours ago and my gf had since fallen ill. I told him I disagreed etc etc, he went insane, I was very shocked, I was told I was "not welcome in Hana anymore/ I was stupid/ I had no experience in the hospitality industry and how dare I question his (which I didnt)" it was wild, then he asked me what was wrong with my gf "what is she dying or has a little tooth ache?" (too personal), I said that was not directly relevant and proceeded to calm him down, I wouldnt shy away from these situations and explained to him as disarmingly as I could that we apologized and would like to make another [longer] trip next week (a lie- but I had to give him a reason to bend), but was not sure anymore if I would due to his treatment of me on the phone etc. Eventually we agreed to refund me as a gesture of 'goodwill', I huge victory on my part I think after reading these other reviews. Anyway, guy is bonkers, give someone else your business, people like this need to learn! OR just do the Hana drive and head back to somewhere nicer that same day, its what I did.