Joe's Place-Hana, Hana

So I called and booked a room but decided not to make the trip in the end. I called Ed to cancel, he said they dont do cancellations as it was past the period they allow refunds (even though I had also booked within this period a few hours ago), i thought this reasonable from his perspective but wanted to pursue my position seeing as i only booked a few hours ago and my gf had since fallen ill. I told him I disagreed etc etc, he went insane, I was very shocked, I was told I was "not welcome in Hana anymore/ I was stupid/ I had no experience in the hospitality industry and how dare I question his (which I didnt)" it was wild, then he asked me what was wrong with my gf "what is she dying or has a little tooth ache?" (too personal), I said that was not directly relevant and proceeded to calm him down, I wouldnt shy away from these situations and explained to him as disarmingly as I could that we apologized and would like to make another [longer] trip next week (a lie- but I had to give him a reason to bend), but was not sure anymore if I would due to his treatment of me on the phone etc. Eventually we agreed to refund me as a gesture of 'goodwill', I huge victory on my part I think after reading these other reviews. Anyway, guy is bonkers, give someone else your business, people like this need to learn! OR just do the Hana drive and head back to somewhere nicer that same day, its what I did.

We stayed here 2 yrs. ago.... clean enough considering we were only sleeping there for the night. It was cheap and a welcome rest after a long day on the road and hiking. We're hostel regular's so a pissy owner doesn't phase us.

The guy running the place, Ed is his name, in no way shape or form be in the hospitality industry....I called "Joe's Place" on Feb16th looking for a room. My call went something like this "Hey there, I am looking for a place for the night". I was told there was one. After a a few wrong turns I called back. "Hey there, I'm lost". I got directions. I pulled up to the office and walked in and said "Hey there, how are you. I spoke to you on the phone." The guy bit my head off. "That is the 3rd time you have called me "HEY", knock it off." I explained "where I come from HEY is HELLO-sorry". He went on for about 30 seconds ripping me and I just left. I had heard this guy was a prick but he proved it in about 30 seconds. Hey Ed, go get a job as a sewer cleaner-you better suited for it. I would buy a tent and stay at 7 pools before I stayed with that jerk off.