Ancasa Hotel & Spa, Kuala Lumpur

2 nights stay with cockroaches popping out behind the cupboard housing the television set, in the toilet. informed front desk who called housekeeping. however, problem persisted and end up seeing cockroaches appearing again the next few days.

Have stayed in Ancasa 2 weeks ago for 4 days & 3 nights. What a sooo unfriendly front desk staff when we checked-in. They are not even smiling. Almost all of them - the hotel staff. The bathroom was not in good condition so we have to move to another room. When my friend left her shirt & jogging pants in the room earlier assigned to us, we have to follow up day in and night until it was given back only the day we checked out. At same time, our KL tour guide was having a verbal bout with one of the service staff because he just left our baggages in the front door & did not manage to assist us loading everything in the car. Our tour guide told us that the man was waiting for a tip. And you call that Ancasa service?! And PLEASE Ancasa management, provide a different menu on your breakfast station. Everyday, it's almost the same. The only plus factor of Ancasa is their location. Just walking distance to Chinatown and nearby shopping & dining destinations in KL. I will never recommend this hotel to my friends visiting KL. Never.

Me and my family from Singapore check-in on 16 & 17 June 2007 at about 2.30pm. We had made reservations for 5 rooms. Upon check-in, we were informed that 2 of our rooms are not ready yet. As our group contained 3 age group that were, grandparents, parents and grandchildren, I decided to give the 3 rooms to my parents and young children. I called to check twice to ask when the room will be ready, I was told it would be ready in 45 mins & 1 hr plus subsequently. So I decided to take a tour around the vicinity while waiting for the rooms to be ready. However when we returned at about 8pm, I was so shocked when I was told that the 2 rooms are STILL NOT READY YET!!! When I demand for a reason, the reason given was there was a shortage of staff due to MC. WHAT AN EXCUSE! No words could describe my feelings at that point in time. I was full of anger, disappointment and disgusted by the way that my family and I were treated. I demand to talk to the Manager-On-Duty, but was told to wait for the next day as she had left for the day. Well to conclude, it was a nightmare for me and my family. It was not our 1st visit to the hotel but surely, WILL BE THE LAST!!!! I deserve a valid explanation, if not an apology, for what my family and I had went through!

Located in a very convinient place. Easy access to many shopping complexes & eating places. Famous China Town is next door. Cleanliness of the hotel is good. They provide everyday room cleaning service. Bathroom was bit small & the sink was giving problems. Breakfast menu is ok but if you get late, it is very difficult to find a chair.

It was my first stay at AnCasa Hotel. Overall, it was fun and quite glamorous.But I experienced during the breakfast time. The food provided was boring. For two days, I ate the same food. And the crew, they seemed busy all along. Even the simple utensils, such as teaspoons were not refuelled immediately. There was once I found a guest refuelling her empty water bottle with a guava drink. The waitress interupted her meal, but questioning why she refuelled the bottle and didn't even apologise for the interuption. It seemed authoritarian and not suitable for the service environment. I found that it was inconsiderate to do that, but the way of approach towards the guest was unacceptable. Maybe I would not return to the hotel again if I were the victim.And the security staff were not smiling. If hotel emphasises service, I believe even security staff must learn how to smile to their guests.Yet, I got a pleasant experience when I checked out. The female receptionist was so polite that it really made my day, despite the hussle and bustle of traffic background outside the hotel.