Bring Your Ear Plugs!
My husband and I stayed at the Holiday Inn Express in Great Barrington, MA, on March 25, 2005. This was the Friday of Easter weekend and the hotel was packed with many families with children.
We had a really nice room - a king suite. It had a sitting area with a love seat, chair, and table, a kitchen area with a refrigerator, sink, microwave, table and chairs, and a king sized bed. The bathroom was roomy and everything looked clean. If it had not been for the noise level and the rudeness of the other guests, this would have been a hotel I would recommend.
We checked in about 4 pm and from then until 11:30 pm, there was not a quiet moment. Children were constantly running up and down the halls, screaming, playing, and slamming doors. We asked many children to please not run and shout in the halls, but their parents did nothing to control them. Adding to the din was the noise from the tv and conversation from the next room, which we could hear clearly through the wall until well after midnight. The soundproofing in this hotel is non-existent.
The door slamming, hall running and screaming started up again by 6:30 the next morning. When we went down to what the hotel calls the "Great Room" where a free continental breakfast is served, the first thing we saw was a man lying on a couch in front of the fireplace, reading a book in his pajamas! His bare feet were hanging off the end. It was rather repulsive. Then two young boys, about 7 & 9 came in, also in pajamas and bare feet and helped themselves to breakfast (their parents were nowhere in sight). They got cereal by putting their bare hands in the containers and scooping it out into their bowls. We left when a Mom and her two daughters, also all in bare feet and two of them wearing pajamas, came in for breakfast.
When we checked out, a woman ahead of us was complaining to the desk clerk about the noise in the hotel. We also complained and he only said that they had had a lot of complaints about the noise. Apparently this is not a new problem for this hotel, as in the hotel information binder in our room, there was specific mention that children should not be running and screaming in the halls.
As long as the management of this hotel is unconcerned about the incredible noise problem, unruly guests and guests who feel it's okay to wander public areas in their pajamas, I cannot recommend this hotel. Find a place where the guests manage to act civilized.