Paradise Inn by the Beach, Santa Cruz

this place is very very nasty just as other reveiws ,i showed up after long drive with my family. decided not to stay because mattresses were covered with plastic ??? so i went to the manager and he told me it was because they were just cleaned haha . i asked for my money back he told me no ,and kept 450 of my hard earned money ...... this place is a joke

This place is no HILTON, but the rooms were nice and clean, Rooms were comfortable and nice size. The service was great and very accommodating. This is my second stay and the location is perfect with kids. Its across the street from the boardwalk and with kids its very convenient. They also have a nice little computer set up in the office, so I didn't need to carry my laptop around. They also offered mt Free wine tasting coupons....

It's been about a year since I had the displeasure of staying at this hotel and it still makes me angry enough to sit and write this review. From the recent reviews of the place, it hasn't changed a bit. This place was filthy, smelling and unsafe. A homeless person slept outside the door as we were on a lower level. We peeled off the top bedding and slept in our clothes on the bed. A week after I checked out, they charged me 100.00 for stealing their nasty bedspreads - which would be laughable if it hadn't cost me 100.00. I never good reach anybody but their family management and got hung up on repeatedly. I told my story to Call 3 and they started to try and help me get my money back. The Manager hung up on them to and refused to give the owner information. Businesses like these really need to be investigated. Based on the reviews I keep reading, they are taking advantage of many!!

I cancelled my stay before arriving after reading the horrific reviews about this place. This reservation was made by accident on Cheaptickets. I tried to call several times and had cheap tickets call to try to get a refund. The hotel claimed a "non-refundable" policy on 100% of the money paid (two nights costing $400 total) despite that I tried to cancel with 48 hours notice. The hotel attendant told me that I could call his mother who was the manager but that she would not be able to change the policy. When I spoke to Don (the manager of four other hotels through National Hotels) her attitude was extremely rude from the get go. She cursed on the phone and when I asked to speak to someone else, she put her husband on the phone who ended up hanging up on me. They claimed to be angry because cheap tickets had called them several times. They responded indifferently when I brought it to their attention that the reviews of their hotel are extremely poor (reports of bed bugs, filth on the floor, dirty sheets, mold on the walls, vandalism in the parking lot).

This motel's no-refund policy got almost $400. out of me. On a very limited budget, I chose this motel to move into until I was able to find a new rental. No amount of reasoning or pleas to compassion would move the manager to give me my money or my deposit back. Don't go to Paradise... Lanai Lodge is just as close to the beach with friendlier, more pleasant management.

I would NOT recommend anybody stay here. The owner/attendant was the RUDEST person I have ever met. She would get a ZERO in customer service. We reserved the room sight unseen and when we got there to check in we were excited that it was SO CLOSE to everything� but that was about it, our room smelled like cat urine, the sheets had stains all over them, the carpet looked as if it was installed in the 60�s and never cleaned. The heater was broken and the cord on the heat dish the provided was held together with electrical tape. DO NOT STAY IN THIS HOTEL!!!