Moose Creek Lodge & Suites, Cody

The staff and managment were extremely rude and unprofessional. They obviously do not care if anyone stays there judging by the way they treat visitors. We have never been treated so badly by any hotel. Cody is a wonderful place to visit but do not waste your time or money on this place it will only spoil your trip.

This hotel found damage to the shower tub after our stay that WE DID NOT DO. I did not notice it during our stay as it was covered by the shower curtain, so I did not report it to the desk. My son did notice it but did not mention it to me until after the hotel manager contacted me after we checked out. The hotel manager yelled at me over the phone and will not even listen to any explanation from me. I do not blame her for trying to recover her loss, but she is doing it very rudely and tried to take $500.00 from my credit card before even contacting me. We did not do the damage and I will not pay to repair it, nor to I intend to accept being treated so rudely. This hotel's AAA ad indicates that it is an Econo Lodge. I didn't expect such unprofessional behavior from one their hotels. Sincerely, James P. Cosgrove White Haven, PA Sincerely, JPC White Haven, PA

My husband and I enjoyed our stay here. They were very friendly and helpful. Our room was comfortable and clean. We would stay again!

While the Mgr/Christy was great, the desk clerks should be fired. They are obligated to comply with corp. rules regarding cancel policies, their attitudes should still reflect a desire to SERVE their customers. Two different desk clerks on two different days had VERY POOR attitudes and they reflected defensive demeanors. One of them actually said, "You know, no matter what I do, I won't be able to make you happy; you should go somewhere else." This with NO provocation. While this childish and unprofessional attitude infuriated us, we had no choice but to swallow, ignore the exasperating attitude, and plead for the "opportunity" to stay-no other rooms available in town and we would be charged for the room anyway-she said this AFTER running the charge on our credit card. We were harassed by this same clerk later over another minor issue-once again, she reflected the worst hotel clerk attitude we've ever experienced. No cement walls between floors/rooms; VERY loud; no sleep.

We traveled a long way the day we arrived in Cody and drove through town looking for a place to stay. We liked the look of the Econo Lodge and chose to stay there. What a pleasant surprise compared to other Econo Lodges we had stayed in. We decided to give it a try since it looked so nice and we are glad that we did. We laid down for the evening and immediately fell in love with the beds - I wanted one at home. We all got a great nights sleep and we stayed right above the pool so the kids could swim first thing in the morning. The pool was clean and warm and they really enjoyed it. We will definately look forward to staying here again in the future.

We have returned several times to this motel. It is the best location and the rooms are the cleanest we have ever stayed in. Over our travels to Cody we have grown attached to the staff at the Econo Lodge. We love it and highly recommend it.

We were on our way to Yellowstone National Park. We did not realize that Yellowstone was not open yet. We drove out of our way to the East entrance before we found out and had to drive back to Cody. We liked the look of the Econo Lodge and checked in. When we got to our room we were pleasantly surprised, it was very clean and almost new. I went back over to the front desk and asked for a dining recommendation. They sent me down to a great restaurant a couple blocks away. We went to the museum the next day, at the recommendation of the hotel staff. It was wonderful! The staff at the hotel made up for our disappointment about Yellowstone and made our stay in Cody great! We will try to make it back to Yellowstone and will stay at the Econo Lodge when we do!!!!

You can hear everything that goes on around your room at this place. The continental breakfast is a joke. Day old donuts don't cut it.

The walls in this place must be made of paper because you really CAN hear everything that is going on in the neighboring rooms. Our "neighbors" woke us up around 2 a.m. when they accidentally called our room instead of their friend's room. Then the proceeded to bang around in their room while getting ready to go hunting. Once they finally left, we had the "pleasure" of listening to their room's phone ring 10 times between 3 a.m. and 4 a.m. because they had scheduled an automated wake-up call but had actually left to go hunting prior to the first call. I called the front desk after the second set of 8 rings and was told that the problem would be fixed. It wasn't. The rings continued for an hour. When I tried to call the desk to tell the manager that it was still ringing, I was met with a message stating that no one was available, and I was disconnected. This occurred 4 times and I then gave up. Later that morning, while we were packing up our car, the owner of the building came out of the office. When we told her what had happened with the phone calls, we were promptly cut off mid-statement and told that the manager said he turned off the automated caller and that he even checked to make sure the phone wasn't ringing, and that it wasn't. In other words, she blatantly called us liars. As a business owner myself, I consider customer service to be the #1 priority of my business. This woman does not know the meaning of the words "customer service." This was the worst night I've ever spent in a motel. I was in Cody for a business conference. I'll never return to this motel again because of the way the owner of this Econo Lodge responded to our complaint and because the walls are paper thin. I wish I had stayed at the Holiday Inn with the other people attending the conference.

Placed a $300 gold on my debt card that I had to struggle to get removed a month later. Hotel is pricy during the summer ($150 per night for a 2 bed non smoking), for average facilities.