Out of sight, out of mind
By A Yahoo! Contributor, 4/4/08
My husband and I wanted a get-away from the Canadian winter and visited in late Feb. The grounds and facilities were very nice, the personnel on-site service oriented. We really enjoyed the solitude, although the place was full. Mostly there were business convention guests so they weren't around the grounds during the day.
If you stay on the grounds all the time, you won't experience the hassle of getting in/out from Interstate 10. The same 4-lane divided road is shared by Rawhide (a family dinner theatre/Western attraction), an annoying drag raceway that you can hear while on the resort grounds, and a casino. On weekends, they have police and barricades set up to direct traffic and it's a bottleneck to get in and out of the grounds. Plan ahead!
We are left with a diminished impression of the resort, since we were overcharged on our last 2 nights. Upon checkout, the front desk said the system was down but they would rectify our folio, and email us a revised copy, which never happened. Our credit card then got overcharged, so I emailed the resort, and also called and left a message in their Accounts dept. A month later, still no word so I had to go through Sheraton corporate head office to get a resolution. It was like once we left the place, the customer service ended, even when they made a mistake. A disappointing ending that mars our impression of the place.