Some of the best service I have EVER received!!!!
Trust me I needed it after the trip down there, I was about 40-50 miles out when a teenager rear ended me in my rental car…I as kind of upset about it... (LMAO at Kinda)
When we first got there trust me, I thought it was going to be a nightmare. The check in process went pretty quick even though some people had not yet booked their rooms (like I did). However, after we got checked in we went to our rooms and put our stuff away then walked back down to the front desk to ask about the packages I had bought on-line.
Well needless to say that they did not have my package ready but, the front desk women where awesome at taking care of it and making sure I had the tickets for everything the next day. I finally settled down and started looking at the room when I went back to it a little disgusted. The view was from middle of the hotel and it was still breath taking( ever room is ocean view which was what sold me when I was booking). You had your bedrooms when you first walked in then the kitchen (with pans), then the family room, and then the sliding glass door to the balcony…One of the sweetest views we have ever seen. But, that was the 1st day the night and morning were totally different.
Apparently, the people next door had a serious party our 1st night and we woke up to a floor that was soaked from the kitchen to the family room…I wake up at like 4am and noticed it and called the front desk and the in return had to call in the maintenance man. Well finally around 12:30 that afternoon I finally heard from the manager (after calling 2 or 3 times). Well they let us know what happened the people parting next store completely ruined their toilet (don’t ask me how, I didn’t want to know). They asked us where would we like to go and we said UP…The next thing you know we are in one of the penthouses with the biggest breathtaking views you could ever imagine. So they made it right, a lot of hotels I have been to would not have even went that far out of their way!!!
Parking Garage is big but small lanes to drive and park in, but hey it was a parking garage right!!!! Beech access awesome!!! Restaurants awesome as well (especially the one right next store, I recommend the grouper fingers), I walked to the pier everyday for fishing it was that close, my wife picked shells from the beach, my grandson LOVED the lazy river and he was only 3 then, and last but not least if you talk to the female bartender tell her I said hi and ask her if she still has the plastic snake I left on the bar for her…lol… After we left there after one week we went to Atlantic beach and if you need info on that as well look me up.