The Hotel at Terminal City Club, Vancouver

The Terminal City Tower Hotel is absolutely beautiful. My husband and I have just returned from our vacation with our two sons and two seniors. The staff are extremely friendly and helpful giving advice on places of interest and transportation. The hotel is very central and is a short walk to Canada Place, the skytrain and the sea bus to Lonsdale Quay food market. The food in the Grill restaurant was absolutely delicious. The room service menu has a great selection too.The pool and spa areas were very welcoming after a long day out. This is certainly my first choice of hotel for my next visit to Vancouver.

My husband and I stayed in an executive suite with beautiful harbor views, and it was a great base location for exploring the city. This is an older hotel and as expected the d�cor and room amenities reflect same. I.E. the furniture is quality but aged, there was water damage on the walls near the shower, there are no vending machine areas, etc. The biggest problem was the staff. I found them to be unfriendly and unhelpful. On arriving, the bell-hop didn�t even offer to take our bags up to the room! There was seldom anyone at the front door, and the concierge seemed to be at her desk only a few hours a day. When attempting to ask the front-desk staff for any information (I.E. locations, directions or other recommendations) the responses tended to be terse and vague. When calling down to ask a question about a local theater the response was �Oh, I wouldn�t no about that. Look it up in the phone book.� Basically, you are treated as if you should already know where everything is. I�ve never stayed at a hotel that didn�t even have local maps available to assist you with exploring the area. The workout center is nice and the staff there was far more helpful. The exercise equipment is fairly standard, but the locker rooms, pool and sauna/steam rooms are exceptional. Overall I�d say this is an overpriced hotel that puts all of its energy into catering to its club members, residents and event guests. Be prepared to pay just for the location � and extra for the views.