The French Manor, Lehigh twp

Don't be fooled by the accolades, they must be from a different era. Our stay at the French Manor included decent food., interior decorating by walmart, 20 year tvs, faucets that fell apart when you turned them on. This would be ok at the budget inn. Not for the $700 we paid for one denner and one nights stay. Everything about the place was cheap- except the bill. the view was gorgeous and is the only redeeming quality. So much potential, so little effort by the owners.

My girlfriend recommended we stay @ The French Manor for Memorial Day weekend. The locale is gorgeous, the views fantastic; very conducive to a romantic weekend. We looked forward to this with great excitement and anticipation So, based on what she told me about the location and accommodations, I agreed to pay the $315/night. After what we experienced, I don't even think I would pay 1/2 that. In fact we are never going back and will tell others about our bad experience. Based on my experience, the incidents were not isolated, but part of a business culture that seems clueless about basic customer service. Sloppy management; poor accountability Nice, but very young and inexperienced staff. During breakfast (part of the plan, we did not eat dinner on-site) a serving tray stand fell over (with a loud crash) and no one came to investigate the sound, moreover, two staff walked past it before a third set it upright. You would think the management would be on top of these things, but while clearing a table during breakfast, the manager spilled water on the floor... and never even gave a thought to mopping it up. We were told they were out of some fruit because their shipment had not arrived. What, no local source of berries for one of your menu items? Couldn't they see that was going to be a problem that morning? The little things added up: scum stain in the toilet, nearly empty roll (cornered off, no less!) of toilet paper in the holder while a full replacement roll sat on the wash stand, bed comforter pulled over the unmade bed, soiled serving tray removed while we were out, but no clean replacement towels, Jacuzzi not emptied and cleaned, twisted, unusable corkscrew, ants on the kitchenette counter when we returned from a day of sightseeing. At checkout, I decided to inform the manager (same one who did not pick up the spilled water) about our disappointing experience. Normally I don't complain since it was after the fact. But she did ask. Two minutes into my list of faults, she went to get another person. Turns out the daughter of the owner. She took $50 off the bill. How she arrived at that amount, I have no idea. Then she said the thing that caused me to write this review, "No one has ever complained before." Sadly, I did not consult TripAdviosr in advance. Clearly, I am not the first to have a bad experience at The French Manor.

We'd been to the French Manor previously and always considered it a "special" destination. Most recently, however, we were disappointed. First, despite being only the second guests for the evening, we were seated inches from the piano, unaware that there would indeed be playing. They did graciously move us. It being a warm summer evening, my wife ordered a pina colada that they were clearly incapable of providing. What arrived was a mix of two rums with a sprinkle of coconut dust. My appetizer, "called" coquilles St-Jacques, consisted instead of two single scallops in a sort of teryaki, so overdone that the scallops were dry and baked to the plate and had to be pried off. Our entre's were better but not the best. Service was as slow as chilled molasses. In short, we spent 3 hours and over $200 for dinner without even dessert, only to be disappointed. Perhaps they were short staffed that evening...though it did not seem so...but it is clear to us that something at the French Manor has changed, and not for the better.

Mixed feelings We went there for the New Year’s Eve Party on the package which cost 699.00 per person plus tax and gratuity. The package included candle light dinner for two each night, full breakfast and a sherry wine with a cheese platter in your room. I will start with the cheese platter that only had two pieces of cheeses and a mold full apple. On the night that you are entitled to a free (included with the package price) candlelight dinner you get a menu that reflects pricing. This was way too confusing since the dinner was supposedly free. My husband and I looked at the menu, noticed a 100.00 main course on it and found this very strange. We asked if this particular meal is included with the package price. As it turned out, it was not! There was a charge of 30.00 per person added to the meal. This was very pitiful and repulsive since we have paid so much money for only two nights (1300) of stay. It was very obvious that they intentionally wanted to screw the guests by not telling tem that only first two pages are included with the price. Many couples were embarrassed to ask the question given the quality and elegance of the surroundings. Being New Yorkers we had a common sense to do so. Usually if we go to the restaurant in the City for a package meal (usually done on holidays) we are being given one menu which includes the package deal and a second for ala carte meals. I heard few couples arguing about the pricing and the staff going in the back “to see what they can do”. They returned saying “too bad so sad”. This is another indication of spite on their part since the girls are the owners  The food was, however, amazing. The guy deserves to be on a Hell’s Kitchen! I had short ribs that just melted in my mouth and my husband had a fillet minion and lobster, which was good as well. The New Year’s Eve party itself was extremely boring including overfeeding guests with small but very frequent dishes. There was a jazz band that put us to sleep and we were chased out of the place at 12:30. NO ONE DID THE COUNT DOWN EITHER! Lastly, if you are younger than 40 do not go! We were surrounded with oldies that went to bed at 10:30 lol As to people who mentioned underage staff. Yes, the girls are young since it is a family owned and run business. Nevertheless, they are polite and to some extend professional. Serving you alcohol if you are not of age, however, different story…. And, our fireplace did not want to turn off so we slept with the window open. The room was over 90 degrees.

The French Manor was AMAZING! Reading bad reaviews about this place is a real shock to me.... My husband and I were there 3 weeks ago and will hopefully be visiting again the week after Christmas! We can't wait to go back! The rooms are gorgeous, very tastefully furnished, clean, and very cozy-you feel like you're at home. We stayed at the tourret suite and before we left we looked at 2 more rooms and they all looked gorgeous! The food was delicious, I can't think of anything that I tried that I wasn't impressed with - and believe me when I say that - we each tried different appetizers, salads, soups, desserts to make sure we sampled as much as we possibly could! The chef is AMAZING (I wish he would share a couple of recipes with me!) The spa was very relaxing - we had a package that included a massages for both of us in a room with a fireplace....very romantic, and then the spa manager served us lunch by the pool So romantic!! I want to add that we are both very picky when it comes to our vacation spots and we were very impressed with this place to say the very least. I wish we would have discovered this place a lot sooner, but we are happy that we at last discovered this hidden little treasure! See you again soon French Manor! Angela

They gave us problems getting into the ready room in the morning at the time that we needed- after using the ready room as a selling point when they were trying to get me to book there. When we got there in the morning, there was a garbage bag hanging from the tree in the yard (about 20 feet from the overlook where we were getting married). And they had cut the grass recently and not raked the grass clippings. There were also lawn chairs out on the overlook. They told my coordinator that they did not have menu cards (which Bridget- the FM coordinator- was making). The biggest problem of the day was dinner. It lasted two and half hours (read: almost the entire reception). They had entree counts three weeks before the wedding so there was no reason that they shouldn’t have started cooking until the start of dinner. And they make you order your wedding cake with their baker. Our cake was wrong-It was supposed to be brown and instead it was lime green. And it was severely lopsided. When we met with Bridget after the reception ended to pay the rest of the bill, we brought up all of these problems with her. She was completely unapologetic and didn’t seem to care if we were happy or not. She gave us half off the cost of the cake because it was the wrong color, but didn’t care that we spent our entire reception sitting at our table. At all the weddings I’ve been to, the bride and groom are served first so they can walk around and mingle. Well not here. We were served at the same time as everyone else and we barely got to talk to anyone. My husband didn’t even get to meet some of my family and I didn’t get to meet all of his. Bridget was just horrible to work with- the biggest mistake I made was having my wedding here. Don't make the same mistake!

We spent our honeymoon here 5day/4night and from the moment we arrived the entire staff was friendly and attentive. We were pleasantly surprised to find they upgraded our room to a suite at no extra charge. The food was outstanding and room service excellent with many small extras. We were made to feel like the king and queen of the east! An ideal place for an escape from the world and its cares!!! 5 stars guys!

Over priced, dirty rooms with mold, rude underage staff... good dinner but this was only thing good about it... besides leaving in the morning. The floor above us was as thin as a sheet and we could hear the couple arguing all night... I imagine they were arguing about when they could leave and I can not blame them.

My wife and I were married a few weeks ago in Wilkes-Barre, PA (were she grew up). We decided to take a few days, which was all we had time for, after the wedding to "disappear" into the Poconos. We certainly were not looking for any of the cheesy/typical Poconos getaways, and The French Manor was perfect! It is secluded and private with amazing views. The staff was very helpful and friendly, too. My wife and I had been so busy planning and executing our wedding, that all we wanted was some quiet, relaxing time alone. We didn't even venture into the dining room once, as the staff brought all of our meals to the room! We sipped wine in the evenings and gazed out at the beautiful changing leaves. It was a perfect way to spend the days following our wedding...we just wish it could have been longer!

The French Manor was eveything I expected. The rooms were cozy and clean, the food was absolutely delicious and the staff was very nice. The Enchanted Evenings package is a good deal, I def. recommend it!