Will not stay here again
By A Yahoo! Contributor, 7/11/11
Surfside is great for the location, right across the street from beach with easy access and Whales Tale within walking. Felt very safe letting my teenagers go back and forth. And good for older adults also. It is not for young kids because they will not let a baby or toddler in the pool with or without a swim diaper. The pool is old and recycles its water. They definately do not tell you this. But we asked neighboring Condo Aerial Dunes if we could have a wristband for the day and they said absolutely. Not that much farther to walk and more updated. We may look there next time. We stayed in 711 and liked the layout, lots of room, just not updated like some of the others. Kinda pricy for not a strait on view.
Our biggest complaint is with the Management company Panama Beach Rentals, who we booked through. It's the same as the front desk . When we called to book, someone quoted us a less amount than previously discussed. We thought it was because it was four days before arrival. Great, on Sale. They said we had to pay in full that day and we got a confirmation. We called the front desk with questions the next day and they said there was a mistake and we were booked in a one bedroom instead of the three for 9 people. She said she would take care of everything and switched us and told us it was all taken care of. When we arrived to check in after 9 hours, the front desk said we owed an additional $1200. They were not going to check us in until a payment had been made. They were very rude and did not care that it was their mistake. We got them to agree at that time to a lesser amount until we could speak to someone in mgt. office the next day. Our issue is that it was their mistake, any other business would just have to deal with it. Especially the Hospitality Industry. Even after they found and corrected their mistake, they still had four days to call us back and tell us they couldn't give us a three bedroom for the price we paid. But that is what they sold us. You don't surprise someone at the front desk checking in that we were not going to get that condo for that price. They never called. We ended up settling and paying more money because we were already there. While we waited two other customers came up and their charges were not what they were supposed to be. There is a breakdown in their communication, service, procedures. I would not stay here again. Check out Aerial Dunes good view literally at the back of our parking lot with family friendly pools and modern interiors.