Excellent location! But don't complain about service!
By A Yahoo! Contributor, 10/17/06
We were talked into the upgrade, which was 50 dollars a night. We were to get a newspaper, robe with slippers, bottled water and a upgraded room. Never got the paper, robesor water, till we asked, on the 4th day. The room was very nice, overlooking the River Thames. You could not see to much as the trees were in the way. But overall, from other rooms, way bigger! We had tea/coffee with cookies in the drawer. Not marked, found it on the 4th day we were there. Location, location, location! Excellent! Would recommend the hotel for that alone! Walk to Trafalgar Square, and the Underground was across the street. With our package with Northwest Airlines World Vacations, breakfast was included every morning. Excellent! You name it, we got it for breakfast! Otherwise it would of cost about 30 dollars each!
Overall, I think the hotel was very nice. When we did check out and asked if everyting was ok, I did metion about the paper/water and robe, or lack of it....and was rather let down by the remarks from staff. They rather could not believe I was actually complaining about not getting the upgraded items, because, We were upgraded to an excutive suite after all...Hummm...guess you can't complain afterall....