Henry Viii Hotel, London

Found it very difficult to book over phone direct with hotel as their english was very poor and I know now that it was a trainee. I did get a confirmation by email so I knew that my rooms were booked.When I got to the hotel there was some confusion with finding my reservation as the name on the computor had no resemblence to my name but it aws a good thing that I had my confirmation with me. I got swipe cards for my rooms but these would not work so I went back down to reception to be told that there were people in these rooms. We were give different rooms but we changed the followinf day as the double room was small for 2 people. Breakfast was good. Carpets were poor but the rooms were clean. Bar was limited. Some of the frontline staff had poor english

I tried to cancel my room within the 24 hour deadline and also for a colleague and was charged the full rate for both rooms,there was no leeway even though my company had booked 18 rooms, would have been nice if the person on the phone spoke english as well.

okay, the hotel is not luxury, the rooms are tiny, (it differs a bit) there was no minibar in the room and the room-safe was broke. the receptionist of the evening was at least not speaking better english than me and it is quite loud with open windows even early in the morning. to come to the positive things, the egypt owner or manager was very nice and helpful and the other staff seemed to be as well, the location is in walking distance (not with heavy luggage) of several underground stations and some kind of restaurants and pubs as well, and it seems the prize is unbeatable if you don't want to stay in a backpackers or youth hostel. there is also a little pool and a sauna who likes that, my wife enjoyed it. nothing came away out out of the room as well... btw they seem to loss bookings or overbook, be a bitcareful with that enjoy your stay stefan frankfurt