Castelar Hotel Spa, LANúS

I went to Buenos Aires for 10 nights stay. Booked with assistance of Giselle Sosa of their own reservation department. No problems whatsoever. Pleasant communication and information, no misunderstandings, very good english. However in the beginning for the first night i got a room like some people mentioned here, it was changed directly the second morning with kind assistance of Adrian, good helpful and pleasant employee of the reception. Hotel was pretty full that first night cause of public holiday, Day of The Flag. Thats why that room. The other room was very fine with view on Av 9 Julho and main street. Service and staff are polite friendly and helphful if you require any assistance or advice. they can book for you variety of trips around the city and more with assistance of local travel office. Room was fresh, clean and well maintained on daily base including change of sheets and towels of course. Hotel is busy renovating older rooms and bathrooms. Those renovated ones are fine to stay and remain in great old style while stuff being placed like in bathrooms is new, nicely tiled and clean....still remaining style of architecture of the hotel. Place is situated just in the center. It is great. Just around the corner is main Av 9 Julho and few steps further Obelisco. Walking just a couple of hundreds of meters, you will see Av Corrientes which is nice street if you like some fine shops, restaurants, theaters, etc. Casa Rosada is also few hundreds of meters in another direction. Walking there do not forget very beautiful and traditional Cafe Tortoni and their Tango shows every evening. For those liking some spa or sauna, hotel has it...included in the price of stay as well. Breakfast of the hotel could be however a bit more extended.

Excellent location. Very helpful and professional staff. Good service.

Great value. This hotel is an Argentine hotel, not an American hotel. The staff is very accomodating, but most do not speak english. The food is good and a good value.

This hotel is really not worth staying at, so I will simply list the shortcomings: - When first walking in, the lobby smells like a turned over portable toilet. - Rooms and beds are absurdly small. Most rooms are incredibly dark even at high noon with the sun shining. - Showers and bidet are one; meaning, you stand and shower where someone may have cleaned their backside. Showers are also tiny with what seemed like a garbage bag quality shower curtain. - My shower drain was clogged so there was about 3 inches of water throughout the duration. Sink was not much better. - Drain in middle of small bathroom had visible standing water. - Room keys are big and heavy; could conceivably be copied and are not as secure as the magnetic card keys. - Ordered a round of drinks at the bar and the waiter forgot and did something else. Another time, stood at the bar for 10 minutes before someone came up. - Front desk would not give me change for 100 pesos (35 dollars) so I could pay a friend back. - No wired or wireless internet connection throughout and only one late-nineties computer located in the lobby for communal use. We ended up leaving this hotel for another local hotel that was not the best, but was 100 times better. This is a very poor hotel and someone should scrape away some of the stars that they proudly display on their front sign. Don�t stay here.

They changed my rate upon my arrival. I supposed to receive a rate from the internet, and they did not honor the rate. Than they put me in a room with a double bed. If I pay 75 dollars a night, I want a queen size bed.