San Juan Beach Hotel, Santurce

This is an OK hotel, but it is showing its age. The casino is fun and the pool area is nice. Location is good - it is close to the airport (many of the hotels there are near the airport). I stayed here many years ago and it was much nicer - last time I was here, the hotel had aged.

start with desk clerk who gave us the wrong room#, we made our reservation in march 2011 for king size bed, we were told all king size beds were gone, remote control didn't work t.v. and they don't use washclothes, a great disappointment since we had prepaid for the room, we were stuck. madeline l.

Every website I checked regarding the reviews to this hotel were pretty accurate. About 85% of the reviews were negative/poor while the remaining 15% were positive/average. I booked my vacation through Hotels.com and I will never book through them again. They will do and tell you just about anything to book your package! Hotels.com promised me smoking rooms only to find out the hotel was smoke-free and would not even work with me to change hotels. I got to this hotel at about 5:30AM after flying for 4 hours and was told checkout was at 3:00PM! Hotels.com never explained that to me. I ended up waiting till 7:00AM for his supervisor to show up only to tell us that we had to pay an extra $50.00 per room as an early check-in fee. And we had 3 rooms! After a tremendously long wait, we ended up in our rooms sometime after 11:00AM. As for the condition of the rooms, SHABBY. Holes in curtains, bedspreads, stains in carpets, pretty much what the reviews on here described. I couldn't believe it. I don't really follow reviews, but I'm definitely going to take other people's reviews into consideration from now on.

I was skeptical booking a 3 star which did not have the best reviews. However, upon arrival, the front desk staff was accomodating, and the place was in an IDEAL location. Close to all transportation, right on the beach, and very affordable! Only 7 miles from the airport, my cab ran me 14 bucks plus 1.50 for each piece of luggage.

This place has no beach access. Pool not very clean at time. Bar did not stay open late and had poor service.

I stayed for a weekend with my girfriend and loved the hotel . It is located in the center of the Condado area , walking distance from all the hotels , restaurants , bars and casinos . I was afraid of booking this hotel because of the past coments that I had read but everything was nice . The employees were very friendly and the service was exelent . We had breakfast every morning at the lobby and we could not ask for more . The prices were verry reasonable and we loved the ocean view .The lobby was beautifull with a trendy bar . The rooms were big , clean and I rememember they had brand new linen and towells . The ocean deck is very romantic and relaxing . We will stay again at the hotel .

the service was horrible and they werent any help. the rooms were so dirty that we had to go through more than one room because the rooms werent clean.

The location was great and safe. The ceiling of the lobby was falling a part, the paint job was sloppy, only one staff at the desk, the bedroom was spacious but the AC did not work! then the phone cord was somewhat ripped so the maintenance crew came up twice. I was promessed a wake up call! nada!!!you would think that is it? We found smears of fecal matter on the sheets!!!! HORRIBLE EXPERIENCE!

no hot water,tub stopped up,phone in room not working,ac not working,mold in bathroom,room not clean,no wash cloth in room,will not be back,our stay was awful

On July 12th I reserved a room at San Juan Beach Hotel for my stay on July 18th. When I book my reservation I booked for a King Size bed Ocean view...Looking at the pictures it looked beautiful and the amenities that were included were not bad either...When I arrived to the hotel to my surprise they were under renovations and the place was a disaster.....When we pulled up to the front I didn’t know that was the hotel since there was no name saying San Juan Beach Hotel for it....When we entered at 12 pm we were told that check in was at 3pm...I returned at 3:20 p.m. and we checked in, but there were no rooms ready because they have not been cleaned...So I had to wait about an hour and change to finally get my room....So while I waited I went to check if there were any amenities as the site indicated....The only thing that was accurate was the outdoor swimming pool, parking garage, 24-hour front desk, and the breakfast everything else that is listed as amenities within the hotel is INACCURATE! Oh yeah, and the private beach that they refer to its closed there is no access to that beach.....When I arrive to my room which was room 708 it was a double bed room with no Ocean view as I reserved.....Than when I went to turn on the shower it broke...I had to go back downstairs and tell him since the phones were not working....I went back down and explained to them they sent me back up to my room and the “maintenance” guy came and said oh yeah your shower is broke....So once again I had to go back down to the Lobby in the small hot elevator and have my room changed.....This time I waited about 15 minutes....My room was now 903....I go to the 9th floor and the maids cart is in front of the room because the room was still not fully cleaned....I just took what I need from the cart and what was missing from the rooms...Than the “maids” come and they are in regular clothes and goofy around....They are no more than 20 years old...She said if we needed anything and I said no I took what I needed already.....I get settled in my room and this time I have the Ocean view but still have double beds.....That night when I go to sleep I noticed the pillow and sheets don’t smell that great so I tried to make the best of it...The following morning I had the breakfast, which was the ONLY thing that was not bad and I checked out...I am glad that I was only there a day...