Worst Hotel in Condado District!
By A Yahoo! Contributor, 3/10/09
Every website I checked regarding the reviews to this hotel were pretty accurate. About 85% of the reviews were negative/poor while the remaining 15% were positive/average. I booked my vacation through Hotels.com and I will never book through them again. They will do and tell you just about anything to book your package! Hotels.com promised me smoking rooms only to find out the hotel was smoke-free and would not even work with me to change hotels.
I got to this hotel at about 5:30AM after flying for 4 hours and was told checkout was at 3:00PM! Hotels.com never explained that to me. I ended up waiting till 7:00AM for his supervisor to show up only to tell us that we had to pay an extra $50.00 per room as an early check-in fee. And we had 3 rooms! After a tremendously long wait, we ended up in our rooms sometime after 11:00AM. As for the condition of the rooms, SHABBY. Holes in curtains, bedspreads, stains in carpets, pretty much what the reviews on here described. I couldn't believe it. I don't really follow reviews, but I'm definitely going to take other people's reviews into consideration from now on.