Terrible management, bad service and greasy food!
By A Yahoo! Contributor, 3/15/05
my husband and I just came back from a week hols in Harbour Island which we just loved!
The only and serious problem we found was with the hotel. At over 600 USD the night, we were expecting to be treated with a little more respect and professionalism. Instead, our comments on the guest book were ripped off by the manager on the day of our departure, leaving us with NO RIGHT whatsoever to complain.
Some of the problems we encountered at this hotel were the following:
*Total lack of care and management towards the guests: in a full week stay at this small but luxury hotel we were not even asked once if everything was OK with our stay and once our comments were ripped off from the guest book, I requested to see the manager who just turned around his back on us and left after about a two minute conversation. He also DENIED being the manager, despite the fact that his name appears clearly in the hotel website as General Manager!
* Up to 45 min systematic wait at the hotel restaurant before being served what we had ordered, whether for breakfast, lunch or dinner!
Having tried the restaurants at the other three equally expensive hotels in the island we can confirm that the service was perfect and it only took 15min on average to get served. The quality of the food was superior at equal price. Apparently we were not the only ones to have had enough of this nonsense as every single day we'll find some fellow guests from Coral Sands going away from the hotel for all the meals, including breakfast!
To summarise, we were left with the impression that the managers would prefer that guests simply left their money and got the h-ll out!