Stay away from this hotel! These people are thieves!
I didn't actually stay at this hotel but I would like to share a story with those who are planning to stay here. Be aware. These people are thieves! I made a reservation for this hotel about 2 months ago but when my visit to Mexico was cut short, I cancelled my reservation within the deadlines of their cancellation policy. The hotel charged my credit card for a "no show fee" (basically one night's stay) anyway. I have been trying for more than 2 months to get my money back.
The hotel manager, Mr. I. Rodriguez, said this was an error on their part and first promised they would reverse the charges on my credit card. Two weeks later, this still didn't happen. When asked, he said that their system was "not able to reverse charges." So why wasn't I called about this?
He then promised to send me a money order for the charge. Four weeks later, still no money!
At this point, I have resorted to filing formal charges with both the Mexican government and the VISA company against this hotel.
My advice to you, if you want to avoid the hassles that I went through, just find a more honest hotel to stay at.