Los Tules by Mexican Resort Destinations, Puerto Vallarta

I have been to Los Tules over the past 10 years and think it is great. The location is wonderful. There is a mall across the street and a grocery store called Gigante. They have the best yogurt in the world. It's called Lala and the coconut is to die for. There are at least 6 swimming pools and one of them has a restaurant. The bus stops right in front of the resort and runs all the time. Hop on and you are downtown in minutes. It's the best.

Just got back from LV and happy to be back home. It just wasn't what I was expecting. I want to start out by saying something good. The place/grounds were beautiful. Los Tules didn't have too much going on so if you're looking to do nothing than this place is just for you. The beach was rocky and the water was murky. Take into account this was the "rainy season". The resturant was really good but closed for vacation our 2nd day there. The market was just across the street but take into account you have to carry your bags back. Beware of those pesty BUGS! Get OFF your first day there because they will eat you alive. You will get approach from every where by those very annoying sales people. They will offer you the moon for just 90min. of your time. RUN!! I'm on vacation and I don't want to be bothered every place that I go to take a tour. It's not worth it. The Pirate Boat ride was a blast! Thank Goodness for FiestaAmericana Hotel next door. They had food and booz. You just couldn't use the pool. Nice place though. Take the bus to save on money. Downtown was cool but stay out of Hooters. They had the worst hot wings I've ever eaten in my life. YUCK! Casa Blake just down the road( 5min. walk) had great food. They speak English and show the games on T.V. Wear comfy shoes because you break an ankle or two walking on the grounds. Good luck and I hope this helps. I think this place is great for a retirement home.

This is the only place we stay in PV. i almost don't want to write a good review so it alway's stay's affordable and i can easily get a room there.

I particularly love the landscaping, the variety of pools and the cleanliness all around the buildings. The well decorated rooms makes one feel at home.

The Los Tules resort is situated on the outskirts of downtown PV. The property is very old; you can tell many years ago it was a nice place to stay. However, today, most of the 15+ buildings are under some sort of dis-repair and are being minimally renovated. When you walk around the property you get the general uneasy feeling, seeing buildings in various stages of disrepair, paint peeling, stucco crumbling, roof tiles falling apart and many unoccupied rooms. They switched our reserved 3 BR unit for an 'upgraded' 3 BR unit. This was the only unit in this particular building that was usable - in other words, there was nobody else staying in this building as the other units were being repaired. The only good about this unit was the view of the ocean. When we arrived the unit hadn't been cleaned, the floors were filthy, there were ants everywhere and exposed wires in the kitchen. The hot water didn't work when we arrived; after they worked on it the water turned a disgusting brown and never got it fixed. The units on either side were in serious disrepair. The 3rd bedroom had a loft that never cooled down and was unusable. The bathroom off the loft was unclean, was leaking water onto the floor, and was filthy with a horribly foul smell. It also had an unfinished room with a door to the roof which was left unlocked. They moved us into our originally reserved room which had been renovated but was still unclean - floors dirty, faucets had mineral build up and again ants. The 3rd room again in this unit which was on the 3rd flooor, did NOT have air conditioning; just two windows, a fan - it stayed hot and humid with the blairing sun. We met with the Park Royal staff (Club Royal Holiday) for a 'sales pitch' to get a discount card. When we mentioned all the issues we were having, we were met with incredible indifference and rudeness. They even denied we were staying in one of the Park Royal units even though it had their placard on the door and every window. Mgmt does not care about customers - it was evident the only focus was to take our money 'and run'. The sales staff were standing around like hawks waiting for their prey. The sale director was the worst of them all - he spoke in spanish so we couldn't understand how he was advising his staff to deal with us. When we went to speak with him directly he wouldnt answer our questions and blamed our issues on a low level sales employee. They were even reluctant to give out the sales director's name (see photo of mgmt attached here). Overall we were very disappointed in the staff of both Los Tules and Park Royal. The mgmt / hotel staff were incredibly inept, inefficient and discourteous. The cleaning, grounds and restaurant staff were nice. I would never go back and would never recomend this 'resort'.

Los Tules is meant for the person that wants to get away from it all. Los Tules is centrally located on the the north side of PV and allows the visitor to get around by means of taxis or the inexpensive bus system. It is close enough to the Malecon that walking at night is also a option. The beach is good for walking or sun bathing. Palapas are place for the visit or to use. With seven pools, there is always a chance to find a secluded refuge for swimming, reading, sleeping, or sun worshipping. The resort is good for families since it has a lot of room to spreadout and for kids to run around in a secure environment. Tennis is an option at the resort for the more hearty soul, and I found the golf courses quite accessable from Los Tules. My wife loved the spa. Overall my familiy and I had a great experience and are looking forward to our next visit back.

While the location and the actual grounds were fine the overall feel of the resort was like a retirement home on the beach. The staff was less then helpful when trying to get answers to some of our questions/concerns. At one point when I reached out to the general manager he was not available and never got in touch with us and we were there for 8 days. There were not any activities for kids and when asking about where my 14 year old and I could play with our soccer ball we were told we could take a bus to a park as we were not allowed on the grass ( told to get off by security) and the tennis courts were off limits as well. THe beach was not maintained and each day we had to find chairs and clean them off. The nice thing about the resort is that you do not have to fight for beach space since all the retirees stay on their patios. If you are not an "owner" you get the feeling that you are not important to the staff. While none of these were enough the ruin our trip we now know what to look for in future trips. Besides they have given us memories about our trip to the beach side retirement home with the security who watches the grass. Our research prior to going warned of hard beds and noisy AC units. The beds were firm and the AC units very noisy.

great location, beautiful grounds maintained well, nice units decorated very nice. lovely art. Los Tules with walking distance of main part of town. Great new theater with in two blocks behind Gigante market.

The location is fantasic and the style of the resort is magnificent. The rooms, service, food and amenities are as good as it gets. Best value for the money we have found in P.V. You won't go wrong.

This hotel was breathtaking at first site. The presidential suites are like apartments with a full kitchen and many attached bedrooms. We rented all 3 floors of one suite and each kitchen had an ant problem. After many requests, the staff did not fix the problem. So beware...the kitchens are of no use!