Sunscape Dorado Pacifico Ixtapa, Vista Hermosa

We took a trip down from 10/29/2011 to 11/05/2011 to “experience” the change over to Sunscape. I have not done a review of that trip until now, as I did not wish to present the hotel in a bad light with out the chance for them to settle in to the new management style. That said, here are a few things that I think that other past Dorado Pacifico patrons should be made aware of before they decide to return. Dress Codes: Dorado Pacifico was a laid back relaxing venue where common sense ruled the dress code. Sunscape has brought an Americanized version of Cabo Codes to they’re property. In the open air Palapa restaurant we were refused seating for lunch because my girlfriend had bare shoulders. Yes, bare shoulders at a beach resort. Scandalous! Your mileage may vary, depending on how young and or stacked you are, and what your Ooogle Quotient is on that particular day. (We saw other’s with little more than a couple of band-aids and a waist wrap seated by the same person that refused us). Time Share Sharks: AM Resorts has now staffed two Shark Ponds. One in relation to each bank of elevators. Some of the Shark Staff took No Thank You to heart and left us alone, others were a pain in the hind-end each and every trip through the hotel lobby. At least at that point back in November they were not down on the beach bothering us. Your mileage may vary. The Staff: Since this trip was very early in the change over, all of the previous staff was still on hand and fantastic as usual. They were trying very hard to keep up with all of the changes that seemed to happen almost daily. These folks are all fantastic, and I wish to in now way demean they’re efforts in attempting to make our stay what it once was. Unfortunately their hands were being tied. Food: There were only two of the five scheduled restaurants available to us at that point. The Palapa and Del Mario’s. The food was good at both, but the menu severely restrictive. They may as well have just came by and dumped a plate in front of you and said “here, that’s dinner”. It was far and away from what once was, but that is the All Inclusive venue I guess. To each their own. Smoking policy: This is a big change to the hotel. There are No Smoking rooms in the hotel any longer. We had booked a smoking room for the Oct/Nov. trip, and were not informed Until Check-In that smoking was no longer allowed in any room. Fine. New policy. Deal with it or go elsewhere. (which I would suggest that smokers highly consider) Having been Dorado Pacifico patrons for ten years, and the Dorado Pacifico having all of our contact information, one would think at least an e-mail informing us of the change would have been in order. We had reservations for a March 2012 trip (a smoking room was also on this itinerary) and did not receive any notification here either. So IMO the communication from Hotel to Booking Agents to Patron is in disrepair. CAVEAT EMPTOR. Should you book any special requests. Conclusion: We wish to thank the staff and the management of the Dorado Pacifico of years past, for all the wonderful stays that we have had with them over the last ten years, and wish them well on their future endeavors. Unfortunately this is where we part ways. We don’t wish to stay at an Americanized property when visiting Ixtapa with all it’s little rules and regulations. To leave those “retentive” policies behind is one of the major reasons that we vacation out of the U.S., or we would be going to Hawaii. Should you disagree with part or all of this review, then the new Suncape Dorado may be worth your while to consider. It just isn’t for us anymore. Room Tip: If you smoke go elsewhere.

I had been to Ixtapa 4 times before my husband and I decided to get married in Ixtapa, we had stayed at the Riveria (now Emporio) and the Dorado Pacifico. We liked both hotels very much, but felt the Dorado had more to offer it's guests. So we planned our wedding with them. They put on the best wedding for us, on the beach with a small reception to follow (we had about 14 of us). The flowers were beautiful and they put them in our room after the ceromony. Our wedding was beautiful and the staff was wonderful, our wedding guests talk about going back all the time and haven't been on a better vacation since. I would recommend the Dorado to all my friends and family. The Piano bar is a blast! The service is great and they have a great 2 for 1 special around happy hour. The food at the pool bar is always good and so are the drinks, the staff just keeps them coming too, you are never waiting long for service. The only complaint that I have ever had during my visits to the Dorado, is that the guest rooms are a bit outdated and could use a make over, but the service, pool, bar, and staff make up for it. Plus make sure you ride the water slides!!

It was a wonderful experience. I hope to go back next summer and I will be staying here. You are within walking distance to great walkin distance to everything.It was worth our time and money.

We loved everything about the Dorado Pacifico. We were treated like royalty the entire time. Everyone helped make it a very special vacation for us - from the housekeeping staff to the front desk to the bartenders/wait staff. The view, the room, the attention to detail - all were superb. Our little secret ('til now!) is to go in September. We had our choice of palapas, lounge chairs, seats at the bar every time we went to the pool or beach - don't miss this gem! Talk to Ricardo at the Front Desk for a great room. Talk to Pepe (Coco la Palm manager) for a special romantic dinner on the water and both Jorges for great margaritas every time. Also, every night is happy hour in the piano bar - two for one drinks. Lo mejor!

You feel like you are in Mexico! We went Nov/06 and still lots of 'locals' which make you even forget about English. It is a real place to rest and enjoy good life which includes great service, great people and best of all, sit down ask for some drink and enjoy the view and the day! I highly recommend it.

This hotel is great for familys. There are two slides and they are the funnest things. There is a swim-up bar and it is huge. They do really fun activities during the day. Also the rooms were very very nice and comfortable. I totally reccommend this hotel to familys. The beach is gorgous. And the Workers cant get better, they're excellent!

This hotel met all of our expectations for our first visit to Ixtapa. It was clean, we loved the pool & the beach. We had booked a non-smoking room, but were put in a smoking room/floor. They changed it right away, but the room did not have the same view. It was centrally located and close to multiple restaurants. The activity staff works very hard to ensure that there are multiple activities during the day. They have a very nice Mexican fiesta every Tuesday evening, worth the price. The negatives: Hard beds, restaurants within the hotel don't seem to care if you eat breakfast or the evening dinner there or not. Very slow service. However, we had a great time and would definitely go back.

This hotel filled all our needs wonderfully. Clean, friendly, beautiful pool, outdoor waiters, etc. The only negatives were the hard beds. Also, remember you're in Mexico at a 4 star hotel and don't expect the Ritz. It's a clean, nice place, very centrally located with tons of restaurants and shopping directly across the street. All 5 of us would go back in a heartbeat.

Very nice hotel, but the service was exceptional, room was up graded to jr. suite without asking, great food. a must if your going to paradise.

Just returned Monday 15 June 2007 from a 5 day stay at the Dorado Pacifica. I can't say enough positive things about the place. was very well kept and very clean any time of day or nite. The staff was exremely helpful. great with English for those of us that should be learning Spanish (as much as we enjoy Mexico!) and special thanks to the Bell Captain Reuben who went out of the way to be sure our stay was memorable. We had travelled there with a 3 Grandaughters (7,12,12)for a wedding in Trocones and were pleased at the attention we all got during our stay. Simon and some of the other waiters made you feel like you were special royalty type guests, tending to all of our wishes instantly and always with a big smile! The sea turtle release was a high point for allof us and we felt privileged to be included in this very ecological friendly process. My compliments on a very well run property! Hoppy