Traverse city couple
We had made a reservation for our Anniversary with the intent of having a massage, enjoying the salt water pools and the beautiful rooms that we saw on there website, we were informed 2 days before our arrival that the massage therapists had left town, we had to ask for them to even upgrade they did not willinging do it... They then put us up in what was called the Dream Suite, we checked on the web and from what the receptionist said it was great...needless to say we got there and was extemely disappointed.. the room was not at all what appeared on the web.. the floors were very unclean, the elevator doors have graffiti on them and are filthy.. I am sorry but we were extremely disappointed..We checked out that day. Sincerely, Chris & Tanya