The Fairmont Royal York, Toronto

I want to inform you of the issues I encountered on my stay at the Fairmont Royal York the night of 09/08. I’m very disappointed in the actions of some of your employees. My Sunday 09/09 morning started with a housekeeping lady knocking and attempting to walk into my room (8-160) at 9am. If we had not placed the bar across the door she would have been in the room immediately after knocking. We advised her we were there and she should leave. I did call to the front desk to advise them of us being awakened. Within ten minutes she was back and attempted getting in the room for a second time. I then again called the front desk to complain. At this point seeing we had been woken up we thought we would take a nice swim. The pictures of the pool were beautiful and we thought that a nice Sunday morning swim would relax us after the way the morning had started. Were we ever wrong. When we arrived at the pool we were greeted and given our towels. We proceeded to the pool to encounter a minimum of 30 children screaming and carrying on; quiet was the furthest from what was happening. The pools were so full there was no way we could have swum. We decided to leave, the screams echoed so load in that small room. When we advised the attendant she said “well they are all together” we could see they were from the same group. She and the chaperones should have addressed the children that other patrons were there to enjoy the pool as well. Instead we get offered to go to our room and wait for them to vacate the pool and she would call us, I was shocked that she thought that was a solution. We decided at that point to check-out. After checking out we attempted to use the elevator to leave. One arrived and a man informed us it wasn’t working that we needed to use another. Another elevator arrived 2 men started to inform us we could not use that car either. Apparently I didn’t have enough status and the money I paid to stay wasn’t good enough because all of a sudden the “broken” elevator was working for a well dressed women. I have no idea who she was and frankly I don’t care. I deserve the same treatment as any other guest. The last straw was when we were leaving the parking garage. Upon checking in and out we were advised that the hotel has parking vouchers. This was presented as the fees for the garage were covered. To my surprise we had to pay an additional $21.00 to leave. You need your front desk personnel to explain that it is a discount rate not a parking voucher covering the parking. I feel very misled and mistreated by your employees. I will also be advising AAA the agent that this stay was booked thru. Your employees showed inappropriate behavior and handling of my stay. Needless to say I will not be recommending the The Fairmont Royal York to my family and friends. It would be appreciated to hear from you, I would like a form of compensation for the mistreatment of myself and fiancé.

Sir, im Raju 32, from malaysia , and i wanna work full time in canada in any hotel. Can u give me a job in your hotel?

during social studies i got to go to the place and i like the service but there were rats but still it was so exciting to go to ontario that i didn't care about the rats all over the place!!!!!!!!!

Me and my husband visited Toronto in Feb. 04. I had chosen The Fairmont because I heard good things about them. The staff is excellent here. We scheduled tour with the concierge and they gave us a lot of great suggestions on restaurant dining and place to see. If I visit Toronto again, I will pick here to stay.

It was a great place to stay, however the price was too high.

This hotel is located downtown smack dead in the Financial district. Many banks and businesses are near-bye. Walking distance from the Hockey Hall of Fame, many restaurants and minutes from CN Tower. This hotel is an art piece. With its fine carpet, tiled flooring, Chandeliers, spiral stairs, chaise lounge chairs, fine furnature, and lavish decor. You will be so amazed just staring around at everything from Cigar shops, Jewelery stores and fine dining. The bedind and window fixtures look like for royalty. Well it is called the Royal York. It resembles a very European English Castle inside. It can be very pricey and the rooms although Luxurious are kind of small.

Cleaness is an issue I had my minibar fridge out of order with food in it left for more than two week it semlls very bad.

We stayed there for Saturday night and had an AMAZING time. The service was fantastic and the location since we took train was perfect. My partner a history sort of guy, loved the rich historic interior.

I loved the fairmont royal york, it was great, the pool, the rooms and the service was unbelivable. It was very clean and I had a great time.

The Fairmont Royal York, is a comfortable attractive hotel. Stay where kings and queens have slept. The hotel is within walking distance of Toronto's great attractions. In the standard guest room, the bathroom is off smaller size, with little counter space. When you consider how old the hotel is, this can be overlooked. Most of the rooms are generously sized. The hotel conceirge staff are great and now the city well. The hotel is a bit akward for the physically challenged when you enter off of Front Street. The bell staff is there to quickly help you to the lift. I would return.