Unusual experience
By A Yahoo! Contributor, 12/31/05
We have stayed at the Red Lion Inn at the Park in the past, and had always had good experiences. However, on our last visit to Spokane we experienced what we believe was the worst service we have ever had at any of the Spokane hotels.
*upon entering the room, we realized that we had not gotten the number of beds we requested in our reservation;
*the toilet had not been cleaned in some time as was evident by the dark film coating the inside of the bowl;
*the tub had not been cleaned out properly and there were bits of something sharp and crunchy underfoot in the tub.
When we called the desk to ask that they send housekeeping to clean the bathroom, the person who came spent a few minutes working on the tub, ignored the toilet even when asked again to clean it, and announced that this was a "room with a problem", then left.
Prior to 8:00 the next morning, housekeeping personnel were vacuuming outside the rooms.
Needless to say, this was not a pleasant stay. The condition of a bathroom should not be explained away with "this is a problem bathroom". The problem should not be the guest's, but the management's.
Additionally, our credit card was charged twice for the room, but different amounts were charged. We are still trying to straighten that out!