Sheraton Richmond West Hotel, Richmond

Put my party of four couples in completely separate parts of the hotel. The complex is very large and confusing to navigate. They give out a map at the front desk. Didn't honor requests for double beds - why did they let me reserve it? When I found a colony of ants in my room they asked me to leave for several hours while they sprayed after which I could return. The ants were coming in the window and were all over the furniture and walls. Did not offer me another room until I insisted. Front desk staff was rude. A newer staff member registered me for the proper rooms in the Tower. The head front desk person reprimanded her (I guess my reservation didn't merit those rooms) and she changed my rooms to ones on the ground floor. A new staff member also agreed to give out a refrigerator until she was reprimanded as well. The bellhops were quite friendly and helpful. Wireless Internet was outrageously expensive. $10.00 per day!! Television was nice. Cleaning staff threw away some of my belongings by accident - I hope! Convenient to amenities on Broad St. and I-64. I won't stay there again.