Red Lion Salt Lake Downtown, Salt Lake City

My husband and I visited the Red Lion for skiing at the close of 2007. We enjoyed our time skiing, but our experience at the hotel was a disaster, most notably because my $1,200 designer coat was stolen by the hotel staff. The front desk clerk found the coat, apparently put it in the back where it sat for several days in an office secured by a combination key pad. Then it disappeared. I had left it the airport transport, and could have returned for it, but the front desk clerk assured me there would be no problem in mailing. I waited and waited. A week later Naomi tells me they couldn't find it. A few days later she tells me they had just found it, and it was mailed just the day before. So I wait again.... The hotel manager interviewed his staff, and it was never mailed and feels it was stolen the same as a camera had been there year before. I'm told that I will be reimbursed, but that has not happened yet. So again I wait.... Beyond this, the hotel has a VERY loud, trashy bar on the 13th floor. Granted it was New Years Day, but when we checked out there were multiple fresh stains throughout our floor that had been "addressed" as well as disturbing fluids in the elevator. This was by far our worst hotel experience ever, and I regret the entire trip because of it.

The staff was very friendly. The air conditioner set at the coolest temp. did not keep the room at a comfortable temp. The bathroom door was warped and would not close without slamming it. A child or someone with a disablilty would never get it opened once it was closed. The balcony view might have been good if the windows weren't so dirty. The hallway floors had candy wrappers and other papers strewn about when we arrived and it looked the same two days later when we left. I asked for a room in the newer part of the hotel when I made reservations. When we arrived, none were available.The bed was comfortable, and clean. Will we stay there again? Not if we have a choice.

The best thing about the Red Lion SLC is the sleep, unless you stay on the top floor. The beds are the most comfortable beds I've ever been in and the pillows (4 per bed) were great too. The top floor restaurant is very good and the location is fantastic for getting in and out of the city. If you book well in advance and stay for at least 3 days the rate is the best value around. Free internet access. Year round hot tub. Note: The top floor bar is loud; I definitely would not want a room on the floor just below the bar.