overpriced and inadequate training for service performance
attended a birthday party:
1) Parking fee is extra - banquet cost $1,000.00 per table of 3,w/25% service charge and $2.50 per piece for cake cutting.
2)Coke is served out of a container and not from bottle, losing all the bubbles.
3) waiter/waitress lack of formal training; don't know how to hold two spoons to serve;don't know how to present the food, announce what is being served and divide the food to each guest serving plate.
4)white gloves were stained and served in same dirty gloves throughout the evening.
5)authentic food were served;however, the flavor were distasteful, some had burnt flavor,others were overcooked - worst than the chinese cantonese food served back 40 years ago. The hotel deco is nice,waiter/waitress pleasant w/smiling faces