Courtyard Kansas City Shawnee, Shawnee

Alright, I want to be fair. The place was clean and the rooms were what you'd expect for the price point, however my purpose for staying there wasn't to experience the Marriott. I stayed there because I had things to do, something their hotel made almost impossible. Let's start with the wake up call request, made in person, at the front desk upon check in that never came. Oh well, it's just that I had plans, and would have really liked to have had time to take a shower before rushing out late the next morning. Oh well? Then when I got back to my room and the door doesn't open. It took a building engineer and a maintenance man, but after coming back from lunch, guess what, it wasn't fixed and I'm out in the hall again. Did they offer anything, like a different room maybe, or an upgrade. No I had to request it. I got the different room, not an upgrade. Well times are hard and you can really tell at Marriott because they try to squeeze every dime out of each guest. Yes, don't the complimentary breakfast most of their competitors provide, so, forget upgrade. Ok, back to my torture. I'm in my new room, but my stuff is in my old room and I need to be somewhere in about an hour. Long story short, I'm late, miss part of what I wanted to do and I'm feeling rushed and uncomfortable after dealing with the front desk. Well, you have no idea. You would think they would be going out of their way at this point to ameliorate my situation but, no, I get the "it's not my fault" attitude. Anyway I did get my stuff but I still didn't get to take a shower, so you can add embarrassment to the list. Later that night, I'm in my new room and some family comes up and opens my door with a room key. They freak because there's someone in what they thought was their room. I call the front desk and ask for an explanation and their comeback is to assault me with an interrogative about my reservation and asking why I'm in that room. I guess they forgot to change the room assignment. Anyway the next morning I get up and guess what. My key card doesn't work again. It turns out that when they coded the cards for those folks who where up there opening my door, it automatically cancels any old cards. Yeah, I'm out there again, in the hall. The front desk clerk wasn't even aware that this would happen. Turns out most of the people that work there don't have a clue. So you would think at this point they would be anxious to do something to make up for all this. If you did think that, you'd be wrong. More like that old airline skit, Ba Bye, OK, Ba Bye.