TERRIBLE experience on my wedding weekend
Although the hotel was clean and comfortable, the staff were incredibly rude. I chose this hotel to host my wedidng guests. It was difficult from the beginning. People had to call multiple times to make reservations and then our reservations were not honored when we got there-- contacted at least three guests about changing their rooms, including the one for the bridal party!! After 45 minutes of arguing, they finally found they actually had the room we reserved available for us. The shuttle we reserved through the hotel was late taking people to the wedding ceremony, delaying the start. (The driver said he was driving for several weddings that night.) Several guests were stuck in an elevator and were then YELLED at them, stating that they had too many people in the elevator when they were WELL below the weight limit. Then, when I tried to address the complaint (that weekend and subsequently) the general manager and other staff members have been exceedingly rude. I had a TERRIBLE experience-- the only negative one of my wedding. If you are thinking of using this hotel to host your wedding guests, I would advise you against it.