Atrocious Staff Ruin Annual Family Stay.
By Evi, 11/01/09
Family stay for Halloween second year in a row here. 9 of us Adults decide to go down to the lounge for a cocktail mid evening. Intent was to enjoy a patio beverage before hitting the town. Only to be told the patio was full, while there were many tables open and empty. The staff was rude and directed us to the manager. I inquired at the bar. Another guest asked why we couldn't sit on the patio while is had plenty of room. The bartender got very offensive with me and shoved a drink in my face saying, "Take this on the house and STOP discussing this with other guests, its being handled" We get our 1 cocktail as intended, move out to the patio where other customers were sitting and entering. NONE of them were asked to remove themselves...but we were. This is a group of Adults that are Medical professionals, and Military retiree's of 20 years+ and there children. We were not a group of youngsters out to paint the town with irresponsible behavior. Only to have one of the woman in our group, Shovel by a manager because she accidentally went through a wrong door upon exiting. My family member who was "Shoved" was upset and said.."don't touch me". The female manager then yelled she was calling the police on us all. Other guest's witnessing this all agreed the Staff was way off base here. I understand it is very busy at all establishments on Halloween. This does NOT give staff the right to treat paying customers who are guests at there hotel for the weekend the right to treat people in such a manor. We went about out evening and upon return my Brother in law asked again, when he saw people on the patio, why were we asked to leave when we were there earlier and it was NOT full. Response??
THEY CALLED THE POLICE ON HIM. He is a 20+ year retired Navy Chief. I believe he know's how to act accordingly...and was treated like a villain. Nothing came of the police coming. I would NOT RECOMMEND this be the place to celebrate your daughter's 20th birthday being born on Halloween.
