Embassy Suites Albuquerque - Hotel & Spa, Albuquerque

It's a great hotel but if any of you are looking to save some $$ then book it at Sweethoteldeals. Net They usually have some pretty good deals on there!

I was just at Embassy Suites visiting my sister in Albuquerque as I was coming from Connecticut to my neices graduation...from the moment i walked in meeting Gabriel the Valet to Lionel at the desk he was all smiles and very very accomadting to the housekeeping staff and the breakfast was yummy service all around was 6 stars not 5...But most of all I would like to thank the manager Debbie who went out of her way to help me stay an extra 2 days...I had suppose to stay from Wed to Monday but I love the hotel and the staff that I stayed an extra 2 days she worked her magic and I got to stay in my room...So thank You all for making my stay so great and also I have MS and they accomadated me and no probs there was also happen top be an MS Supoort Group one night one night while I was there Unbeliveable they DO accomadate the Disable so if you want a Hotel that will do just about anything for you ,,COME TO EMBASSY SUITES Here in Albuquerque NM..and You will get what you paid for and more....Thank You all and I deff will be back soon.....

I've stayed in many Embassy Suites, and I would consider this one to be mediocre. The bathrooms were REALLY dirty. I stayed in 2 rooms over the course of a week, because they had to move me mid-stay. There was hair stuck to the door frame behind the bathroom door in BOTH rooms. The tub enamel was chipped in BOTH rooms. Pigeons had taken roost on one of the windows, and their was bird poop on the windows and ledge below the windows in BOTH rooms. The outside of the tub was dirty in BOTH rooms. In one room, there was toothpaste from other guest's spit running down the kleenex dispenser in the bathroom. In the second room, housekeeping forgot to empty the trash one day, so every can was overflowing by the next day. They also didn't clean the inside of the microwave. I usually really appreciate the full, warm cooked breakfast that comes included with every room. This Embassy Suites is no exception. Breakfast includes made-to-order omelets and waffles and self serve scrambled eggs, french toast and potatoes. Also included are soft drinks, juices, coffee/tea, sweet rolls, muffins, oat meal, fruit, bagels and toast, etc. This is the first Embassy Suites that I've ever stayed at where the French Toast was stiff/crusty. My kids had to cut the crust off because it was so hard and just eat the centers. I don't know if this is because they didn't soak the bread long enough or if they just left it sitting too long. It may be the latter because a firm layer also formed on the scrambled eggs. I have never seen this at any other Embassy Suits. This hotel has a clean indoor pool with plenty of towels, a small video game room and a workout room. There is a small coffee shop that sells Starbuck's coffee drinks, danishes, candy, salads, sandwiches, toys, and other sundries. The hotel also has a laundry room. The wash is $1.00 and each dry is $1.00. They will sell you a small box of detergent for $1.00. So for $3.00, you can do a load of laundry, though the dry cycle is a bit short and everything may not dry. Another thing that bothered me was that they wouldn't let you bring outside food into the manager's reception. I had ordered take out for dinner that night, and it happened to be delivered while my kids and I were at the manager's reception. I didn't want to eat it there, but hotel management wouldn't even let me stand it on a chair until we went up to our room. That didn't really bother me. There is a sign that states, "No outside food, " or something to that effect. However, two nights later another family was eating take out (in styrofoam boxes) during the manager's reception. As Embassy Suite's go, this one isn't very good. However, you might have a difficult time finding anything better in Albuquerque.

While the hotel is new and pretty nice looking our service was awful. You would be better off saving the money and going down the street to a Best Western.

I travel frequently and love the Embassy Suites. I stay in them every chance I get. This time I booked into the Albuquerque Suites just off I25 for a week's vacation with my wife and we expected the same high quality treatment. For the most that is exactly what we got. The front desk staff, concierge, dining room staff were way above average; however, unfortunately we can't say the same for the housekeeping. For our first four days our room was either partially cleaned and amade up and on one day it wasn't made up at all. After numerous complaints we still didn't get a clean room. On the fifth day the housekeeping floor supervisor returned from vacation and things got somewhat better although I know the room wasn't vacuumed once. On the fourth day we were about out of patience and I was going to change hotels; however, my wife decided to see it through. One thing that truly offended me was when she called down on the fourth day and asked to speak to the manager about the recurring problem. She spoke with a young assistant manager who was not only condencending, but tried to excuse the problem by making it appear that we were over demanding and that he was soory that the room wasn'tt up to "our" standards. I don't think that having a clean bathroom is too much to ask. As I said, with the exeption of the housekeeping problem, overall the hotel and serving staff are exceptional. The Hammond Corporation needs to look into the housekeeping problem at this property before it brings down the reputation of a good hotel.

We have stayed at this hotel a few times passing thru ABQ. I really like the property. The most recent visit, we reserved a King non smoking. We arrived and they only had a room with two VERY small double beds. The hotel claimed Hilton reservations had us down for a double bed room. After calling HIlton the next day it was a battle of who reserved what. I spoke with the hotel shift manager and was promised a call back from the GM, which never happened. I expected more from Hilton and I will most likely choose another hotel in ABQ when the need arises. As a side note, the rest. stops serving food early and room service is limited. A nice property with lackluster service.

We have stayed here a lot and it's always our first choice. We stayed at the Hyatt once because the rates were lower but were disappointed. Waiting in line for breakfast is always better than the buffet. Reserve early because you can get the same room for $139 that you'll pay $179+ when they start to book up.

I was here on business. The hotel itslef was very nice. Wonderful rooms, great breakfast! Nice bar and restaurant. All in all, the hotel itself was great. The staff, on the other hand, needs a little more of a background search. I had about $300 worth of items stolen from my room. And while there, talking with the GM, of course he will take the side of his employees. Had to get police and file a report. It took about 2 months to be resolved. Supposedly, the employee we were accusing did it again to someone else and they had sufficient evidence and fired him. The GM, in turn sent me a check to cover the stolen items and pay for any inconvenience. The hotel did the best they could.

Family get away for four. This place has one of the most fantastic atriums that i have ever seen in this type of hotel. The fountains alone gave a unique & pleasant atmosphere.(at night resembles a small city) Staff was very friendly and helpful (sights, Restuants,etc). Great for families (childrens activites on weekends)Evening managers get together with snacks and drinks is a nice touch. Very surprised with the made to order (comp) breakfast, great selection. Heated pool was nice but can get alittle crowded. First time at an Embassy Suites. Won't be the last.

Stayed here one night for business. Overall, it is a nice, new hotel with good service. There were a couple of problems with the plumbing in my room and they immediately sent someone up to fix it. The room looked out at the freeway, but the noise was not too bad. They have a nice evening reception with drinks and snacks, and a great breakfast. The fitness room was decent for a hotel, and the business center had fast internet and free printing. Overall, it is very nice and I'd stay here again (especially if I'm not footing the bill).