Embassy Suites Albuquerque - Hotel & Spa, Albuquerque

I travel frequently and love the Embassy Suites. I stay in them every chance I get. This time I booked into the Albuquerque Suites just off I25 for a week's vacation with my wife and we expected the same high quality treatment. For the most that is exactly what we got. The front desk staff, concierge, dining room staff were way above average; however, unfortunately we can't say the same for the housekeeping. For our first four days our room was either partially cleaned and amade up and on one day it wasn't made up at all. After numerous complaints we still didn't get a clean room. On the fifth day the housekeeping floor supervisor returned from vacation and things got somewhat better although I know the room wasn't vacuumed once. On the fourth day we were about out of patience and I was going to change hotels; however, my wife decided to see it through. One thing that truly offended me was when she called down on the fourth day and asked to speak to the manager about the recurring problem. She spoke with a young assistant manager who was not only condencending, but tried to excuse the problem by making it appear that we were over demanding and that he was soory that the room wasn'tt up to "our" standards. I don't think that having a clean bathroom is too much to ask. As I said, with the exeption of the housekeeping problem, overall the hotel and serving staff are exceptional. The Hammond Corporation needs to look into the housekeeping problem at this property before it brings down the reputation of a good hotel.

We have stayed at this hotel a few times passing thru ABQ. I really like the property. The most recent visit, we reserved a King non smoking. We arrived and they only had a room with two VERY small double beds. The hotel claimed Hilton reservations had us down for a double bed room. After calling HIlton the next day it was a battle of who reserved what. I spoke with the hotel shift manager and was promised a call back from the GM, which never happened. I expected more from Hilton and I will most likely choose another hotel in ABQ when the need arises. As a side note, the rest. stops serving food early and room service is limited. A nice property with lackluster service.

We have stayed here a lot and it's always our first choice. We stayed at the Hyatt once because the rates were lower but were disappointed. Waiting in line for breakfast is always better than the buffet. Reserve early because you can get the same room for $139 that you'll pay $179+ when they start to book up.

I was here on business. The hotel itslef was very nice. Wonderful rooms, great breakfast! Nice bar and restaurant. All in all, the hotel itself was great. The staff, on the other hand, needs a little more of a background search. I had about $300 worth of items stolen from my room. And while there, talking with the GM, of course he will take the side of his employees. Had to get police and file a report. It took about 2 months to be resolved. Supposedly, the employee we were accusing did it again to someone else and they had sufficient evidence and fired him. The GM, in turn sent me a check to cover the stolen items and pay for any inconvenience. The hotel did the best they could.

Family get away for four. This place has one of the most fantastic atriums that i have ever seen in this type of hotel. The fountains alone gave a unique & pleasant atmosphere.(at night resembles a small city) Staff was very friendly and helpful (sights, Restuants,etc). Great for families (childrens activites on weekends)Evening managers get together with snacks and drinks is a nice touch. Very surprised with the made to order (comp) breakfast, great selection. Heated pool was nice but can get alittle crowded. First time at an Embassy Suites. Won't be the last.

Stayed here one night for business. Overall, it is a nice, new hotel with good service. There were a couple of problems with the plumbing in my room and they immediately sent someone up to fix it. The room looked out at the freeway, but the noise was not too bad. They have a nice evening reception with drinks and snacks, and a great breakfast. The fitness room was decent for a hotel, and the business center had fast internet and free printing. Overall, it is very nice and I'd stay here again (especially if I'm not footing the bill).

My family (wife & 2 sons) love Embassy Suites and this is the most beautiful Embassy at which we've stayed. This was part of our cross country move and I would have loved to stay here longer. A representative from room service came up to our room with a menu after we found out the menu in our room was out of date. Mistakes happen -- good recovery! This is where we'll stay if we're ever in ABQ again. I would love to try out the spa or attend a conference here. Enjoy!

Nice hotel, rooms were spacious and well appointed. We had a problem with the shuttle service--even though it was a complimentary service, we were left in Old Town waiting for the shuttle for an hour while they couldn't get in touch with their driver. It was dark, everything closed down and they wouldn't commit to not coming so we weren't sure whether to call a cab.

This hotel has great service, an ideal local for seeing the sights and a fantastic overall value. Check out the day spa while your there!!!!!!!!! I'd the best massage ever....in Albuquerque....who would have known?

This is one of the newest of the Embassy Suites Hotels. The decor is beautiful in the public areas as well as in the rooms. The suites are significantly larger than most Embassy's. The bedding & pillows are very comfortable and the towels and washcloths were thick. I found the staff to be very friendly and helpful and proud of their hotel. The restaurant manager made the rounds at breakfast asking if everything was okay... it was! There are numerous conference rooms and mtg. room facilities that were being used for Christmas parties... so parking was a bit of a problem in the evening. It's pricey during the week but weekend rates are great! It's also conveniently located to the airport but one is not bothered by flight noise. We look forward to staying here again.