Wouldn't go back ever!
Worst service in Cancún. The air conditioning did not work, and even after reporting it several times, it became so hot, that the automatic fire sprinkler system got started. Our suite got flodded, and only after we brought the manager to see, thet gave us, complimentary, the presidental suite. Terrible place to stay. The presidential suite is terrible, and they offer complimentary bubli drink, trying to pass it as Champaigne. Turns out that the two Rolls Royce's on premises, cannot be used for guest services, since they are not even legally imported to the country!
Over the years I have stayed in many hotels in Cancún, but definitely, the worst one is Aqua. The service is terrible, don´t even bother calling room service. Scary experience!!!