Unfriendly front desk staff
By Cynch, 01/11/10
We stayed in this hotel last Dec. 26, 2008, checked in around 4:30 or maybe later, front desk person was polite but he can do better than that, no help with parking, we will be more willing to pay for parking but of course it was not offered, I have to ask. My check in experience was very flat, maybe we were not fancy dressed because the couple next to us received a warmer welcome. The lady in the front desk gave us directions but you can tell that she had enough of tourist asking for a good resto for dinner. Our encounter with this 2 front desk staff was ok, I guess, you could tell that they are there for their paycheck, not costumer service. What really disappointed us was our check out! The front desk lady was not happy and was showing her disgust when I told her that I will be using my gift cards! I specifically mentioned during check in that I will be using this and I was told to give them during check out. I also asked about my bill because there was a 17 dollar charge and I never ordered a movie, but then it was probably my 3 year old using the remote. I was just asking and she became defensive! She even called a supervisor, or whatever but he just said hello and was friendly. All she could have done was explain, that is all i'm asking. We were really disappointed, I was embarassed, it was my sister's first time to visit Washigton and she is from Australia. She has no business to be a front desk staff. They are the front line and our first encounters. We were happy with our room because it was spacious and clean, the breakfast bar was OK and the cooks and waitresses were great! but we will never go back to this hotel because of their front desk people! We all need jobs, but to their managers I think they
need to be trained in costumer service, because they definitely don't have people skills!
