Gets worse and worse
By Southaven Resident, 04/29/09
Second time here in the last 5 months. Things have only gotten worse. While using my PC the first night, I stretched out my feet under the desk and "discovered" several pieces of food under the desk! NOT crumbs mind you - CHUNKS! It was clear that they half-assed the vacuuming. The floor in the bathroom was not much better with a chunk of something on the floor.
As for the condition of the room, you can tell its been worn down. Either that or Motley Crue stayed here during their last trip through town. The desk legs are all loose and wobbly. The suitcase bench is the same way. The lamp on the desk looks like it could fall apart any second. The shower handle felt like it was about to come off. The battery cover on the TV remote was missing allowing the battery to stay loose. I had to hold my pinkie on the battery while changing channels. The exercise bicycle in the exercise room is broke so you couldn't add tension - it pretty much freewheels when pedaling. This was broke when I stayed 5 months ago and complained then. One of the two treadmills is now broke too. I called the front desk to report this from the exercise room and the response I got from the person at the front desk? "I just got here." I'm not sure what the heck this has to do with broken equipment but it may be symptomatic of the lack of care for the property. I figured I would do some exercise in my room instead since the other treadmill was in use and there is no other equipment in the "exercise" room. While doing pushups in my room, I happened to look under the couch and noticed a bunch of garbage underneath!
The breakfast bar was no better. No fresh fruit. Very limited choices. You'd be better off going somewhere else for breakfast.
Unless otherwise avoidable, I won't be back. This hotel appears to have seen its prime in 2005 but has declined in the last few years with little investment being put back into the property for repairs and maintenance. They don't make up for worn out rooms with service or amenities either.
VERY disappointing. I expect more out of Holiday Inn.
