Bit disappointed at Service! But Overall Great Place!
By A Yahoo! Contributor, 8/25/05
The four of us decided we would skip the chance to go to Orlando Florida and choose to go here instead, as we simply couldn't afford two separate rooms for four of us in Walt disney! When we booked this holiday we paid near enough an extra �1000 to get two separate single rooms. The Minute we got there we were put into a family room, where we had four single beds, what seemed half a wardrobe and a shared shower and toilet! It was early morning at the time, so we decided to sort it out in the morning and the staff at the reception desk said it would only be for that night. We got up the following morning early like they told us to and they refused to move us as they didn't have the room! When we booked this holiday we triple checked with First Choice and the Kiotari Bay complex that we would have this room for definite and that it would be ready and waiting and they agreed it was reserved! So anyway we had no choice but to stay in the family room. In the end we did get moved with loads of persistant complaining which was a real drag. Now i will admit they did refund us �200 for the three days - but in comparison i wouldn't say that was worth it as one couple in our group had just got engaged and the other was on their aniversary! Plus i will admit that the family room we did have was excellent it couldn't have been in a better location - room was real nice but it simply didn't suit our needs. The hotel in general is REALLY nice, I've visited cuba, spain, america, the canaries all at 4 star accommadations and i'm glad to say that was one of the best hotels i've been to. It was very clean except for the odd lack of cleaning in areas like under your bed!! The childrens clubs were fantastic, with a wide variety of activities for them to do. The entertainment wasn't at it's best because it was set mainly in German or Greek! But apart from that it was good. The location was ok, i say ok only because it's miles away from the town and airport. But the on the door-step-beach was what really boosts the complex. The food was very good, always had a variety and the quality was excellent. The four of us did enjoy the holiday a lot and would maybe consider going back, but unfortunetly because of our dilemma with the bedrooms i probably wouldn't re-visit!