Avillion Port Dickson, Port Dickson

Just came back from Avillion Village Beach Resort today. After reading this forum, I was skeptical at first. However, upon checking-in, I guess some of the experiences left by some are inaccurate. A bell-boy rendered his service to carry my luggage to my room, checking-in was speedy, the entire place was refreshing and the food is quite commendable. The aircon in my room was malfunctioning but the maintenance team was quick and prompt. An staff offered and gave me his umbrella while I was carrying my baby in the rain, towards my room. Most staff greeted us while we were there. The service during the complimentary breakfast dining was, I should say, satisfactory. All in all, I believe my experience at the Avillion was not too bad after all, despite reading all those bad, poor, rude service by other resort guest. In the first place, if you are going to such 5-star resort, you can have expectations, but you must also not have too high expectations. We're in a different culture and environment so don't expect the same service as in our own country. I must say, the staff were friendly, approachable, and helpful. Those who are making your way to Avillion, enjoy the stay, relax and sit back and feast on the nature and wildlife heritage!

Spa, beach and pool were good. mini zoo is nice for the kids. Front desk staff are very rude, poor customer service.

i'm a newlywed hoping to spend romantic honeymoon at avillion. When we checked in (23rd December 2008), theres no porter to assist us. This is very bad due to parking lot provided are about 50 meters away from the lobby. We (me n hubby) even have to bring our bags to our room by ourselves. Which located about 200m from the lobby. We took honeymoon package, but again, when we checked in nobody run through our tentative, at all. We were treated as if we were there for a normal room reservation. Our room was fairly ok. Welome drink? Nada. They dun provide it. Oh.. but they do provide "bruised fruit" in a white plain plate for us as a welcome gift. Pffft. I'm starting to have a very bad feeling about this trip. And we were connected to 3 different extension to get them to send in bathrobe for us. Talking about baaaad service. The breakfast banquet... is superb. Many variety and toast bread, roti canai and eggs were made fresh. The so-called-romantic candle light dinner is completely nightmare. It was food for Christmas Dinner where everything tastes like cinnamon. What's so romantic abt cinnamon? I cant stand it. The appertizer was nice. It was seafood platter. But the rest.... cinnamon soup, cinnamon bread, stuffed apple with cinnamon, cinnamon turkey, cinnamon sauce.. cinnamon this and that. Me n hubby have to make *an excuse* to get away from food horror experience. We left without 2 other courses. If we stayed longer, i swear i'm gonna vomit. Bad baaaaaad baaaaaaaaaaaad food service. Spa treatment, i give it 5 star. Completely blissful experience. The they 1 dedicated building for spas. The built is gorgeous. The massage session.. heavenly... i may come again for the spa... (but never for the room). Then there's time to checked out. We were told that when we checked in, the staff accidentally checked our card as credit card. Since we're using debit card, they gonna charge us again, but they promised to settle with CIMB merchant to cancel the previous transaction on the day itself. Little that we know.. they actually done nothing. 2 weeks later, i gotta a call from a bank saying one of my cheque bounced. I'm shocked. And when i called my bank, they said Avillion charged us RM1600 twice. When we say to the bank that Avillion is to cancel one of the bill... they said nobody called them. Not on 25th December 2008 when they promised they would settle it within 1 day... Not until today - January 5th. The bank said nobody attempt to cancel any transaction at all. All and all.. They double charged us. They double charged us of RM1600.00 for completely horrid holiday. Meaning we have to pay RM3200.00 for 3D2N + x-mas dinner (supposedly honeymoon romantic candle light dinner) + 1 hour spa treatment for 1 pax!!!! Now you be the judge; should we rate this hotel as a 5 star? The customer service is VERY VERY VERY bad. They don't want to help fix the situation but insist the fault is on us. They make the conversation sound as if we try to con them. Not helpful at all. Damage has been done. Not even a single sorry. What a low par customer service. Simply Pathetic! I suggest if u have RM1600 or Rm3200 to burn.. buy yourself a 4 quality wood poster bed. Worth your money a gazillion more times than Avillion. I will never come to Avillion again. My Ratings: Service 0 (if I’m allowed to give -1mil, I would) Cleanliness 4 Location 3 Value 0 (if I’m allowed to give -1mil, I would)

Was attending a 2 nights 3 days conference with family but checked out the very next day . First night roof leaked and water dripped onto the king size bed during a rain storm ! Shocking for a 5 star hotel . Staff was uncaring , unapologetic and couldn't careless attitude. Was given another room and after moving there at mid day , the air conditioner conk out . The room son become a sauna for my wife and kids. What can I say , I cannot wait to get out of this horrible resort and checked out the very next day .

I'm staying at water chalet - it very romantic room with balcony facing seas. But i think the souvenier shop is to small. Also need more space for parking lot.

My family went there during the off-peak season so the whole resort was very quiet. We had our dinner at their cafe and the service was very slow as we were their only customers at the moment. We got a room with broken chair and lots of mosquitoes. I have been to few beach resorts in Malaysia. This one will not be in my 're-visit' list

I was there with my friends to attend an ex-colleague's wedding last weekend (7 July 2007). The service provided by the staffs was terrible. They were not polite to the hotel guests and did not respond quickly to our requests, e.g. request to change a room from 2 single beds to a King size bed. There are many houseflies at the restaurant and nothing is done to curb this problem. Moreover, at around 5 a.m. there was a power cut off and the management did not even bother to apologise to the hotel guests. This is definitely not worth the money we paid for, considering it to be the best hotel in Port Dickson. I will not stay in this hotel again and also will never recommend it to any of my friends.

The drive down to Avillion Village from Singapore is relatively a breeze. Avillion Resort can be spotted way ahead as the chalets goes out to the sea. Check-in was fast even though their computer was down at that time and this place has got tight security. One can see security guards up n about at the beach and all over.The walk down to the water chalets very convenient and lots of greens everywhere. The sand on the beach was wonderfully soft but the tide does bring in lots of junk which makes the beach area rather unsightly, but i guess it can't be help here. The room is huge (Water Villa)and my kids had a great time and could not decide on which bed to sleep in. The bedroom itself had a king size bed and a day bed which is actually a queen and the living room had another day bed bed( queen).The room had very high ceilings with two ceiling fans and by just opening the windows and balcony doors one can feels the breeze flowing in. Wow, what a relaxing feeling, just wanted to spend the holidays in the room (in bed). However, there was a little downside to it and all it needs is proper maintenance. The master bedroom toilet could not be flushed and water was dripping onto the floor. Luckily for the 1 bedroom water villa, there is another bathroom. The water from the taps were rusty coloured even after we ran the taps for 30 minutes. The jacuzzi was stained brown, got worried about how safe the water was for drinking. Informed staff at front counter after about 4 hour, water was slightly clearer but not entirely. Children's pools with water slide was great but can get very crowded as it is rather small. Kids club has limited playstation but the room is spacious, good for parents who just want to do some reading whilst keeping an eye on their kids within the club. Suggestion for improvement, one can have movies for kids instead on relying on Astro channel. It must have the extra to occupy the children's attention as not all will be intrested in the playstation. Breakfast buffet was wonderful but there must be a change in daily menu as it becomes rather mundane having to eat the same thing for 3 mornings. Dinner was great with loads of variety for the 3 nights. Personally, I think the satay is one of the best,and I had it for 3 days in a row and it is one dish that I don't mind having everyday.Service very efficient and staff very friendly, obliging, cheerful not to mention helpful. Checking out took a longer time but that was due to many people checking out at the same time. Overall, I truly had a wonderful time and my kids are still talking about how they enjoyed their time at the Avillion. For those who just want a relaxing time and not think about anything else but eat, eat, sleep n sleep n sleep, Avillion is the place.

stayed for a 2-day,1-night course.such a nice place to have a quiet time for urself.the shower & bathtub were superb!!..planning to built one exactly like that for my future house.the rooms are very spacious.however, need to improve on the service at the cafe during breakfast as we had to que for the tables.love the back to nature atmosphere around the resort.had the best sleep ever since got knows when during the night at THE AVILLION!!keep up the good work!bravo!!

i like this hotel because everything is almost perfect.Although the beach is not so clean but it is worthy to travel to PD.The room,service I will rate 8/10.