Be very carefull, i got ripped off
By A Yahoo! Contributor, 3/27/09
This place is beautiful but, be carefull when we arrived with our two children the front desk told us our kids were not included and we must pay $1,500.00 more before we can check in, they refused to offer any help with phone calls and blamed it all on yahoo travel, we paid the money because we had no choice or any other place to go, when we got home we disputed the bill and was told by yahoo travel we were paid in full and so was the hotel, they scammed us and because the credit card co. (amex) does big buissness with them we had to pay. so be carefull at this place i"m sure this is done all the time here, we witnessed other people engaged in disputes at the front desk during our stay. this trip for 4 people ended up costing $6,000.00 dollars, I woudn't of went to cacuun for $6,000.00 no way - Be Very Careful