Paradisus Cancun Resort All-Inclusive, Cancun

I spent 8 days at Gran Melia with my 20 year old daughter and found our vacation to be first class. The pool was fabulous with a swim up bar, separate children's area and plenty of chairs with umbrellas. The crashing waves really gave you the feel of the ocean. We didn't have an all-inclusive plan so I can't comment on the food but we did enjoy taking the bus that stops right in front of the resort to restaurants and shopping for only 75 cents. Having a car rental service, convenience store, liquor, and concierge available was also wonderful. My only complaint is that the hotel lobby and hallways are humid but I'm sure that's because of the "rainforest" decor. Our air conditioner was adequate in the room.

In this hotel I found that the service was pretty much bad. Facilities also had plenty of issues. I will probably not come back to this specific hotel.

The hotel was very nice and had great pools and a nice beachfront. The staff was excellent and saw to our every need. We had a problem with a leak in the bathroom and it was fixed very promptly. Try the Royal Service.......it's great. Only negative was the constant beating by the people in the main lobby trying to push timeshares.

My fiance and I went in March for his birthday. We had a wonderful time there. The staff is very professional and has different light aroma therapy fragrances through out the hotel. Check in was very easy. Staff at the front desk was very helpful upgrading our room with jacuzzi on the balcony.All- Inclusive is the way to go and very relaxing. We visited Excaret. It's a must see! We decided to get married in Mexico in 2011.

Stayed in Cancun 2 times in last 2 months. Melia was one of best. They actually had a beach. MOST DONT!! Old photos posted by most. Staff very friendly. All inclusive includes tips!! They dont tell you that and the staff hits you up for it.. Tip bartendars early and they will go out of there way to give you drinks. Take bus everywhere!!! Cops will shake you down for cash if you are out walking at night from down town.. Cab drivers will turn you in if you dont take a ride with them. Bus is only 7 Pesos (50c) they run every 5 minutes. If you need stuf take bus to walmart. R2. Careful where the bus drops you off. If your not infront of Walmart when he drops you off you will have to cross the street. Ask the driver. Not a nice area.. Dont rent a car!! Cops will pull you over and claim you were speading and want 1000 pesos to let you go or they will take your liscense. If your compelled bring fake driver liscense or something that looks like on. They dont know what a drivers liscense looks like so tell them you will go to the police station or offer 100 pesos. Bring Pesos or pay by card. Most places vary for 10 to 13.5 to the US dollar. Best rates are your atm cards.. 14.7 usually. Be ready to pay either way.

We go to Cancun every year at Easter and we will never go back to the Gran Melia. Our luggage took hours to arrive at our room, our room key did not work (we tried more than 10x to get one that did!) Our room was as far from the desk as you could get and we had so many problems with our room, we constantly had to waste time walking all the way back to the desk (a good 10 minute trip each way!) Our door wall fell off the track and was not fixed for days. We booked a reservation for 4 people and they gave us one bed and a single rollaway cot. It was the worst experience of my life and I will never go back! Not even if it is free.

Wonderful rooms and terraces with great views, spot-on personal service and beautiful location. Central to a lot of great restaurants along the hotel zone. Loved it. No spring breakers are allowed. A must have: Royal Service Luxury Suite on Caribbean.

My wife & I stayed @ the Gran Melia for 3 nights over Super Bowl Weekend. The room faced the ocean with a great view @ 299.00 per night. The room air conditioner never cooled the room. I dont think they use evaporator coils. The hot water didn't work @ night. The food in the restaurants were OK, but nothing special. Hotel bar had a limited selection and never offered up enough ice. For the money, would not stay there again... MB - Eden Prairie, MN.

We have been to Cancun 3 times now and stayed at the Melia Cancun 2 times. My husband and I got married at the Melia Cancun. The staff was incredible with all the details of the wedding and our stay both times we have been there. All we wanted to do was stay on their incredible beach all day, and for the most part of our vacation that is what we did.

The hotel is a spectacular property in sunny Cancun but there are hundreds of spectacular properties in Cancun. We stayed at the Gran Melia and based on positive reviews paid for the Royal Service (basically their conceige level). We had a letter with the terms of the Royal Service which included a room in the "Royal tower", alcoholic drinks, etc. Upon arrival we were presented a new letter telling us the conditions of the service we had paid for had been changed. The tower was closed for repairs and we were no longer allowed alcoholic drinks, etc. We presented our letter and finally we told we could get drinks as we had paid for but little else. We sat listening to the staff tell other guests the same story and when they complained they told them to prove what they had paid for or too bad. We went for four days without hot water and spent most of the week arguing with the staff and management to honor what we had paid for. Upon arriving home we relayed our experiences to the General Manager who passed it along to the Resident Manager who couldn't care less. We wrote to Sol Melia, the parent company, and have received no response which indicates they believe this is how to treat guests as well. Be advised, if you have a stay booked at this hotel be prepared to prove what you paid for and be prepared to argue your entire stay. We can only assume this is also how guests are treated at other Sol Melia properties as well. This property is part of the Leading Hotels of the World, how that is possible is difficult for us to understand.