Poor Service for a 4 Star
The rooms are nice and very contemporary but the service is lacking in the room service and dining area. I wanted to order some items off the 24 hour room service menu at 1000 am and when I called, the kitchen told me to call back in an hour. I called the front desk and explained what happened and the kitchen called me back and said I have to wait an hour until lunch starts. I tried to explain that I was ordering off the 24 hour menu but due to the language barrier it was not getting through. Finally somone in the kitchen with better English got on the phone and I ordered my 3 items. When the food came, they I saw they charged me for the continental breakfast which was more expensive then what my 3 items added up to. I tried showing the delivery person the item's costs on the menu but that was not working out, so I called the front desk and explained it all again. At check out, the bill was corrected.
My friends went to the breakfast buffet that morning and had a bad experience as well. They said the waiter there was very rude and would clean up your place mat, coffee, and silverware etc, when you got up for seconds. He also demanded another couple sit by themselves when they were trying to sit with their friends across the room. The waiter then was sorting through a bunch of silverware for about 15 minutes which made so much noise that it was distracting everyone in the room.
Also, the internet in the room was extremely slow. But the good things about the hotel is the open bar with free sodas and coffee when the restaurant is closed, and the cleanliness of the hotel.