The dream team of sun, sand and sea come together at the majestic Mayan Palace Nuevo Vallarta, a luxury vacation resort overlooking the beautiful Banderas Bay - the deepest bay in the world. Golden sands, brilliant sapphire waters, and lush green fairways set the stage for this exotic island retreat, ... More
Mayan Palace Nuevo Vallarta
Property information by Travelocity
The dream team of sun, sand and sea come together at the majestic Mayan Palace Nuevo Vallarta, a luxury vacation resort overlooking the beautiful Banderas Bay - the deepest bay in the world. Golden sands, brilliant sapphire waters, and lush green fairways set the stage for this exotic island retreat, welcoming you with endless hours of things to do and see. Take romantic walks along the mile-long beach or gaze at the sparkling ocean waves right from your comfortable beach palapa. Perfect your stroke at the Jim Lipe-designed championship golf course. Go kayaking along the interlocking canals or float in the tranquil lagoon. Relax poolside by one of Latin America's largest resort pools. Catch a ride on the miniature train for a comfortable tour of the grounds and explore the natural wonders of the bird and sea turtle reserve. Indulge yourself at the full-service, luxury spa or sample something deliciously different at any of three first-class restaurants. Children may enjoy some time on their own at the supervised, activity-packed Kids Club. Make a splash at the brand-new water park, featuring a slide that stretches from a marble replica of a Mayan Temple into an expansive pool below! All suites consist of a kitchen, living room, and bedroom with king size beds. All rooms include air-conditioning, cable TV, international direct-dial telephones, voicemail, safes, hairdryers, marble bathrooms, and irons and ironing boards (available on request).
I can not agree more with the review below. I visited Puerto Vallarta last week from Toronto, Canada and endured a similar painful experience to that of the reviewer below me. In fact, I believe we were present at the time his ordeal was taking place because we recall seeing a guest being visibly upset with the sales staff. The sales people from the Mayan were very rude to the couple and the manager screamed at the man to get out of his hotel and said he had called police. At the time we were also sitting with a sales rep and were somewhat interested in possibly buying a timeshare there. However, I must admit that after seeing how rudely the staff behaved it turned me completely off to the idea of becoming a member there, It also didn't help that I had heard the same horror story from other tourists here in Canada. I thought I'd give the Mayan a chance to prove me wrong, but instead they proved all the critics right. The sales approach they use there is totally overbearing and down right abusive if you show them a lack of interest in buying from them. If you were thinking of heading down there for a sales info meeting, take our word for it, DONT!!!
i just got back from vallarta on 4/16/11 and i must warn everyone out there, what you hear of the sales meetings are worse than what you imagine. if you think dealing with annoying, dishonest car salesmen is a nightmare, wait to you experience the characters at the mayan palace. or should i say , dont experience them take my word for it. it was our first day in vallarta and we were offered discounts on tours around the city if we just sat in on a 90 minute sales tour of the mayan palace. we thought there was no harm in gettting some information on the place and at the same time receive great discounts on some fun tours. but wow do i regret it now! first off, the mayan palace is about 25 minutes away from puerto vallarta itself, its actually in a different state, so don't be fooled into thinking that it is in the middle of all the city action. it is isolated from all the fun of the city. we were taken to the mayan by a person who told us all we had to do was listen to the sales pitch and at the end of the 90 minute presentation there would be no obligation to buy and we would receive big discounts on tours and a free ride back to our hotel. when we arrived i must admit the resort is quite beautiful, if you can ignore the noise and construction that is taking place. upon arrival we were passed on to one person, then another, then another (no joke). we finally were passed on to the sales person who gave us a tour of the place and introduced us to the "director" of the resort, which of course he was not but he pretended to be to seem more official i suspect. well at the end of the tour they took us into a big conference room where there were other suckers like us who looked miserable as they listened to the overbearing sales people. their sales approach is way too aggressive and they totally ignore you if you tell them that you are not interested. i said i was not interested in buying a time share at the place no less than 20 times and everytime they ignored me and told me it would be smart for me to buy and would then bring in a different salesman to try and convince me. after the third hour there, which was double the time they had said we would be there, i had had enough. the supposed director of the place was brought over and had the nerve to tell me that if i did not sit there and listen to their whole sales presentation i would not receive any of the discounts i was promised! i was fuming by then and told him it was bs i got up attempted to walk out and could not find the exit so i returned to the conference room. he then began yelling at me in front of all the other people there and told me that he was calling the police because i threatened him, which was untrue. im not sure if he really called the police but another salesman told me and my wife to leave before the police arrived and showed us to the exit. so in all we wasted about 4 hours of our time, were pretty much held captive by these jerks, received not discounts on tours, and had to pay for our taxi back to the city which was $15. upon taking then taxi back to the city the driver told me that many people have filed complaints against the sales staff at the mayan, and many have complained of being there about 5-6 hours and of not receiving the discounts they were originally promised when they decided not to buy. it is a complete waste of time and energy to go to this place if u dont have money in hand and are absolutely sure you are buying there. you will be treated like dirt by these people who dont care about you and just want to push their agenda. on the positive side, we sent an email to management concerning this and they said they were sorry about our experience that we should have never been treated like that and are looking into the actions of the so called "director." but learn from us, avoid all this and stay in the city there are plenty of nice hotels there. avoid these sales events its better off to pay full price for the tours then endure humiliation.
bottle of water & an invitation to the timeshare presentation breakfast.
Have you ever seen the film "Fargo?" Remember the scene when used car salesman Jerry Lundegaard pretends to go back to his manager when frustrated car buyers are given a Trucoat rust preventer they never ordered? Our check-in staff member went into some similar act, pretending to go backstage to check on cancellations when he knew there was not a chance we could get the unit we wanted. We even offered to take a smaller unit. We did everything we could do to confirm an Ocean Front unit before, during, and after our arrival, short of the bribe some guests felt forced to offer. Before departure, we emailed the resort's concierges and were never told that all the Ocean Front Units were booked by owners so we might be able to exchange elsewhere. This is deceptive and dishonest.
Moreover, daily noise from loud lawn equipment and pounding jackhammers, plus the terrible views of a parking structure and street did not allow us to enjoy our balcony unit or our plunge pool, so these features are not really applicable if you cannot use them. There was never any sun and needless to say, sunset, available from our unit. The "Marina View" in the "New Building" eventually offered to us at check -in offered no view of a Marina whatsoever. Only the bobbing tops of sailboats appeared in the distance. It all would have been funny if it weren't so humiliating, frustrating, annoying and deceptive.
This is a very noisy resort. The Lazy River & wave pools need big machines to run them & they make a lot of noise all day, including a siren that sounds like our tornado warnings in the midwest. The activity pool DJ has a loudspeaker you can hear all over the resort.
Fellow Americans will reserve pool chaises with their towels the night before. That was a new one for us.
Pack plenty of prozac. We were frustrated and upset the entire stay. I spent every night in sleepless frustration with no apology from any manager or supervisor. We remain extremely angry, frustrated and humiliated from our experience.
This is a plastic, soulless, cliche of a mega-resort. Really too bad, because it is gorgeous. The following week we stayed 750 yards down the beach at a smaller, Mexican-run resort, The Villa Varadero, which we enjoyed so much more. It felt real, with real hospitality, Mexican guests, the serenity of lying on the beach with just the waves crashing and low music wafting over from the bar area. It wasn't perfect, by any means. BUT: our unit had floor to ceiling windows right on the bay which you could slide open to see frolicking dolphins, breaching whales, glorious sunsets. While it had none of the luxury of the Grand Mayan, our best memories will be of this resort and its lovely staff, NOT of the Grand Lyin'. My advice is to ask yourself what you really want from a trip to Mexico.
We traded our beautiful timeshare in Cabo for a change of scenery in Nuevo Vallarta this year thru RCI. HUGE mistake but lots of lessons learned. The Mayan palace has some nice amenities but because we were an "exchange" stay, we were pressured very hard to buy a timeshare and the accomodations were third rate. They promised us that being an owner on our next stay would be different. I think theyshould have tried to please us on THIS stay if they wanted us to return. There was so much construction that it was a bummer to look out our window. You are not close to the beach or pool and even when contruction is complete, you will still be a LONG way rom the beach and pool. Stay away from any of their websites. It's ALL lies and doctored pictures.
my letter "yo*" isn't working. I'm at the Mayan Palace now (Dec 09), let down from last year's visit to Grand Mayan. LOTS of constrction as a view; S*n Market is like a small 7-11, very pricey, Wal-mart is a good 20 mintes away, pool is so far from Palace they "insist" on carting yo over there, partial kitchen is a joke-tiny refrigerator, two brner cooktop, tiny microwave, please don't plan on doing any real cooking! Prices are skyhigh - $100 for a 60 min massage. some disco*nts apply (10% if yo attend their sales PRESS*RE meeting) IN ROOM INTERNET available for $10 a day - also an internet cafe ($7/day if 7 days and they didn't mention the in-room option! glad I fo*nd it!!) I'm here becase of a $200/week special deal available same time I was *sing my week at home resort Velas Vallarta. If the step down from Grand to Palace is indication, do NOT step down to the other one... Garden?, becase it will have to be like a Motel 6! lol Grand is the way to go, it's marvelos! Palace gsts can't play at the wave pool, so many downsides! Hope this helps. DO NOT come to the Palace for the view... right now, it is all dirt! (except if yo are into constrction!) again, sorry abot the missing letter "yo*"
I did alot of research and just heard horror reviews and well I excepted the worse. Boy I was very wrong! We got in around 4pm and they held our luggage until we got our room. We had a 2 bdrm at the Mayan Palace, the staff went out of the way very pleasant and I never seen 4 or 5 stars in the US that clean the way this place was. the hairdryer was not working they had someone up within 20 mins. The breakfast buffet was abit pricey but come on the variety was outstanding and worth every penny. The pool was fantastic and the servers were very friendly and answered question about things going on. Yes all of us smoked but it was nothing to go out to the baloncy to have one. I would and have recommended to our friends. Now we belong to a travel club and only paid 199.00 for a 2bdrm for the week. Once the people selling that we were not interested they were not rude like alot of places. They also have things going on the beach 2 nights one is Polynesoan night whic was 522 pesos for all you can eat buffet and all your drinks were free and great entertainment and also a Mexican night which was also great. We had a blast!!!!
My family and I just got back from PV 8/8/08. We are owners at Mayan Palace Nuevo Vallarta. We want to warn potential travelers. Remember you are in Mexico. We got in at 3PM 8/1. Room was not ready until 7:15pm, The room we got which is the oldest building way at the end red build. This is a non smoking room. I requested a smoking room, and denied. Beds are old, sofas old, coffee maker broken, utensils old and a very small refridgerator and very small stove, and the room smelled moldy inside. Maids are slow. We are forced to a timeshare meeting to get 10% off room charges and a gift. We got 300 US dollars. We were approached at the car rental place and offered 200 US Dollars to go to their timshare. All we did was show something that was written in a book, and said we were not going to go to the other meeting (we did) it has to be in writing on their voucher. Be careful when you go to this time share meeting. This is a 90 minute hard core meeting. You eat a great breakfast then the vultures come, they always have an exciting life in puerto vallarta or have visited your home town which is put on your voucher prior to getting there and they look it up on the internet. We bought b4 the Grand Mayan, and now we can not use that side of the hotel. They are now building a new area hotel, I forgot the name and that one will separate the Grand Mayan owners. They change the name to separate and overcharge for the timeshare which are very expensive. We were not going to buy but got them down to $8900. But they outright lie about what you will get, buy this timeshare and you will get all Mayan amenities, no no no you will not. Just be careful and have them put everything in writing and shop around if you are interested. They will say this is a one time thing, well tell them you will come back for their one time price when you are ready. Please shop around there is alot of beautiful hotels. And remember Puerto Vallarta is much closer than Nuevo Vallarta. If you are not ready to buy, just say no and keep saying no. You will be told how you are making a mistake. This is a everchanging hotel. They are not keeping up with the quality of the rooms. If you call the front desk you will be put on hold for around 10 minutes or more. If something is wrong all of a sudden they do not understand, and you have to live with it or take a couple of hours from your vacation to take care of what ever it is. Food is very expensive and so are the drinks and believe me you can rack up over 50 -60 bucks for a six pack some salsa, chips guacamole and for 4 and maybe a drink.
Taxi's are 17 bucks a person 1 way in to town. If you are planning on traveling around the city by taxi consider a rental car. It is not hard to drive there, easier than some citys in the US.
If you own and you send family or friends for a week warn them what they are up against.
The Mayan Palace has very beautiful grounds I can say, but be prepared to walk alot to get around, it is a very big resort and it does rain and it does get very warm and humid.
We did not let all this get us down, we just figured we would take care of things once we got back into the states.
i stayed in the mayan palace in nuevo vallarta in may of 2007, i gotta say the rooms where phenominal, the staff was very freindly, where our hotel was is very close to the beach and the pool, you can book alot of ativities through the hotel, an absolute wonderful place to stay, my only problem is that its a bit away from the downtown area or other who have been there know it as "malecon" where all the bars and clubs, which a cab ride can cost you about $20 dollars one way, or renting a car for at least $35 a day, if that does'nt bother you great!!! ,if it does i would say to look and see if this particul hotel chain has a building closer to the downtown area so you can get the same quality an also be able to spend more of your money on drinks and parties as opposed to transportation lol
On the plus side the Mayan Resort hotels(Mayan Sea Gardens,Mayan Palace,Grand Mayan)
were kept extremely clean and beautifully landscaped.
My wife and I arrived 10:30 PM on Saturday at the Mayan Sea Gardens where we had booked 8 mnts. in advance only to be told that it was overbooked and that they would supposedly upgrade us to the Mayan Palace. Well the rooms were spacious and well furnished, but we were on a first floor level with not much view. They scheduled us for a 90 minute presentation and buffet breakfast 8:30 the next morning. The the 90 minutes was over 3 hours and 4 people tried to sell us on the time share ! When we were asked how we liked it so far? I said "We didn't even have a chance to unpack or unwind yet so my answer is... first impression is lousy" They showed is the tour of the large place but you look but don't touch unless you buy. The pools at the Grand Mayan had waterfalls, wave making pools and waterslides but we can only use the pool at the Mayan Palace which was 3 blocks away from our room and didn't have a wet bar or hot jacuzzi. On the Paradise tour that was included with the presentation we were volleyed between 3 buses to finally get on the right tour. Everything is put on your room number and at the end put on your credit card. Everthing was way too expensive and if you wanted money to go to downtown Porta Vallarta I found the ATM machine did not have any money in them through half the trip and the travelers checks when brought to the teller were exchanged with large denomination pecos because they didn't have smaller bills. There is much more that went wrong of little things that mounted up like... I get up in the morning earlier than my wife, so I would like to at least have a cup of coffee while waiting for her to go to breakfast. I had asked the receptionist at the desk Why in the land of Juan Valdez is there no coffee offered in any of the lobbys in any of the hotels nor a packet of coffee in the rooms for guests? Her answer.."It's too expensive"!!! WHAT ! You charge $15.00 for a hamburger and you can't afford to give your guests a complimentary cup of coffee ? She said that was the rules.Food selections were limited and too spicy. We won't go Back !
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